Cloud Humans

A GPT-4 bot designed for customer support

958 followers

A GPT-4 bot designed for customer support

958 followers

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Customer support tools

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AI Chatbots

Say hello to ClaudIA: an AI bot designed to dramatically reduce your customer service load. No tech setup needed – she learns from FAQs, interactions and is already integrated with all major helpdesks.

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Launch tags:Customer Success•Artificial Intelligence•Bots

Launch Team

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Promoted

I have seend first-hand the capabilities of the Cloud Humans team, and they are top shelf. And ClaudIA is mind-blowing!!!

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3yr ago

Cloud Humans

Maker

@rogerio_pagliari w're so lucky to have you close!!!!

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3yr ago

Wow! Congrats on launching ClaudIA! It seems to be a very solid and powerful AI customer service that can really help businesses improve CX and employee efficiency!!! Excited to see what's next!

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3yr ago

Cloud Humans

Maker

@sung_lim thank you for being such a strong partner! you're part of our present and future!

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3yr ago

Roundups

Why is IA capitalized in the name? Just curious.

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3yr ago

Cloud Humans

Maker

@joshbarkin loved the question! Besides being 100% international, ClaudIA was born in Brazil (where me and my co-founders come from). The term AI in Brazil is written like: "Inteligência Artificial". So: we use the term "IA" there. Would love to hear your honest feedback and if the capitalized letters feels weird in anyway!

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3yr ago

Face Animator

@joshbarkin @iankraskoff agree that capitalizing it makes it weird. Takes an extra couple seconds to parse the name, and requires an English native speaker to guess that it is AI backwards. Is suggest maybe just save it for storytelling? Or find a more subtle way of hinting it with colour in the logo perhaps? Love the pivot story though. 💪💪💪 congrats on the launch!!!

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3yr ago

HiredPerfectly

@joshbarkin @iankraskoff Yes, it was weird to me at first too haha I thought it was AI backwards, but your explanation makes sense! Neat! Congrats on launch!

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3yr ago

Can you elaborate on the integration process of ClaudIA with different Helpdesk platforms, such as Zendesk, Frontapp, Intercom, and Kustomer? How does the AI's seamless learning from past interactions align with these integrations, ensuring accurate and consistent responses across different systems?

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3yr ago

Cloud Humans

Maker

@hina_shehzad Thank you so much for inquiring! The integration process is as straightforward as adding a single license, similar to inviting someone to collaborate as an agent in your helpdesk. While the specifics may vary between helpdesks, in most cases, there's a protocol associated with this license that ensures the user can send messages through the API. The AI learns from past interactions by uploading your interaction data (in CSV format) onto our platform, in conjunction with your existing FAQ. Our model can then identify key questions and underlying processes from your support tickets. This empowers you to either approve, reject, or modify the content suggestions it offers. Kindly share your thoughts, and if you're interested, we'd be more than happy to provide you with a quick demonstration :)

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3yr ago

Bluu

how many tickets/ mont are you managing with ClaudIA today? curious with scale

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3yr ago

Cloud Humans

Maker

@martin_carrica1 Currently handling approximately 60,000 tickets/month, with expectations to - at least -double next month (things are already breaking haha). Could you share insights from your experience to help us navigate this upcoming scaling phase? I know you are encountered such scenarios before!

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3yr ago

Awesome! 👏🚀 This takes customer support using AI to a whole new level, unlike anything I've seen before!

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3yr ago

Cloud Humans

Maker

@emersontromm and YOU were part of this!

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3yr ago

Wow, amazing work, Ian! It’s incredible to see ClaudIA come to life after all the hard work and pivots. Congratulations on the launch.

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3yr ago

Cloud Humans

Maker

@altiamkabir Indeed man! It was tough (it still is) - but we're never been more bullish!

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3yr ago

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Cloud Humans is praised for its innovative approach to customer service through its AI bot, ClaudIA. Users appreciate its ability to enhance customer experience and employee efficiency without requiring technical setup. The platform is noted for its potential to democratize remote work by offering flexible opportunities, though concerns about job stability and fair conditions are mentioned. Overall, Cloud Humans is seen as a valuable tool for businesses looking to improve customer service scalability while maintaining quality and empathy.

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