Cero

Hi Product hunters! I'm Felipe co founder of Cero. Back when I was a practicing dentist I was really frustrated about how hard was to communicate with my patients to coordinate appointments. Its a little bit of a crossroad, because I didn't want to disturb my patients too much with confirmations or other stuff on the phone but also I didn't want to be left doing nothing because my patients did not show up.... I knew it had to be a better way to coordinate medical attention. After a couple failed intents to solve this, I meet my co founders, Jorge, an AI scientist, and Mauricio, who was completing his PhD in Data Science. Working on a weekend project, Jorge and Mauricio managed to automate the communication with high-school students attending a summer school using instant messaging. The students engagement was incredible: more than 90% started a conversation and happily answered questions about the classes. With my knowledge about the healthcare industry and Mauricio and Jorge's knowledge about the technology, we managed to build a service that helps healthcare providers to easily contact patients with zero friction by providing them a natural and easily-accessible automated communication channel that feels just like human. I actually tested the prototype with my patients and it worked like a charm! Our Product We build automatic agents to solve specific communication touch points from appointment confirmations, preparations for exams, and medical referrals, to waiting list coordination, last-minute rescheduling, and medical follow-ups. At Cero we aim to be seamlessly available throughout the entire patient journey. The experience for patients is 100% transparent with zero friction, as we communicate with them in a natural and friendly way, using popular messaging apps in Latin America (such as WhatsApp), and in local Spanish. !Cero allows healthcare providers to effectively automate up to 90% of their communication processes in all use cases that we implement. As a result, they can increase their availability, free up staff time for higher value tasks, and lower their overall costs. We are currently helping more than half a million Chileans every month to coordinate their medical care. Why are we doing this? With increasing pressure to improve access to care in developing countries, optimizing communication with patients is a key task to achieve. This is a massive problem for the healthcare industry, specially in places where most people don't know how to effectively use self-service mediums (or are too busy to use them). Actually, almost half of the medical appointments in Latin America are missed because patients simply do not show up.

I'm a big fan of @luis_felipe_rodriguez and excited to see where this goes!

Finally, a SMART solution for all the schedule management between patients and doctors!!!