Catawiki

Name: Catawiki
Rating: 1.0 (15 reviews)

Weekly auctions for special objects

1.0•15 reviews•

25 followers

Weekly auctions for special objects

1.0•15 reviews•

25 followers

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Special objects, selected by experts. Bid on something special. For people with a passion. Catawiki is the perfect place for buying and selling truly special objects safely and securely. Bid on over 65,000 special objects every week, selected by 227 experts

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Catawiki Launches

CatawikiWeekly auctions of special objects selected by experts.

Launched on December 18th, 2020

CatawikiWeekly auctions for special objects

Launched on December 19th, 2015

1.0

Based on 15 reviews

Review Catawiki?

Reviewers are overwhelmingly negative about Catawiki, describing a platform with weak customer support, poor dispute handling, and little transparency. Buyers repeatedly report counterfeit or misdescribed items, lost shipments, refund refusals, and disputes closed without clear evidence or follow-up. Sellers complain about unpaid bids, automatic relisting, delayed payouts, account bans, and what they see as favoritism or inconsistent decisions by “experts.” Across both sides, the common theme is distrust: users say Catawiki often protects process or sellers over fairness, accountability, and clear communication.

+12

Summarized with AI

Cons

poor customer service (10)

unfair seller treatment (9)

lack of buyer protection (6)

counterfeit items (4)

manipulative experts (3)

technical issues (3)

unreliable shipping (3)

unresponsive customer support (2)

Pros

Cons

Reviews

Most Informative

•1 review

Yesterday I bought a few Omega watches, or so I thought. After I won my auctions they actually re-opened the bidding process again for another 24 hours!! Their claim is there were "technical problems" but they didn't bother to specify what those issues were exactly. It surely didn't affect the possibility to bid since there was hefty bidding done last minute on the auctions I won. Also one auction that started around the same time but was much less valuable and from a different seller remained mine, while others more valuable got re-opened. The customer service I called was pretty much useless, they simply told me that there was a technical problem and they are aware of the situation. My guess is that this is their way to keep up the prices lots sell for. This was their reply on trustpilot, appearantly they have alot of time to respond to negative trustpilot reviews and appear friendly, and very little time to actually speak to customers themselves. Reply from Catawiki 12 minutes ago Dear Paul, We’re sorry to hear you are experiencing issues with an item you won and then got extended. We have identified a disruption impacting all live auction ending between 18:00-21:00 last night. Due to a large outage our platform was not available for the majority of our users, this has resulted in users not being able to place bids while they normally should have had this opportunity. Please rest assured that extending our auctions is not something we do easily, this is measure we only put in place when the auctions are greatly affected by an outage like last night. We're very sorry for your inconvenience. Thank you for your understanding! * This reply is simply untrue. One other item I bid on that was less valuable and by another seller did infact remain mine. If the others were impacted, so would this one have been. Also there was hefty bidding going on last minute on the items that I won, and there are other reviews that confirm the same thing has happened to them also. Not happy with the price? Just extend 24 hours and tell people there was a technical issue.

What needs improvement

poor customer service (10)technical issues (3)unfair seller treatment (9)

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2 views1yr ago

•1 review

WORD OF WARNING FOR THOSE THAT WANT TO SELL ON CATAWIKI: I decided to sell Apollo 11 Nasa photographs and at the beginning it went ok but after a while I noticed Catawiki were not letting some countries see my entries but were sending another person's across all countries, because they sell far more items on Catawiki than the average seller so they pay Catawiki far more commission. Catawiki staff are obviously behaving in a corrupt manner. I have attached photographs to back up my point regarding their favouritism towards big sellers. If you look at the pictures its blatantly obvious how corrupt catawiki is and how they are breaking fair competition laws as laid out by the EU. They have made it a nightmare for the average seller, and this should be taken up by a legal official as the photos I sell are identical to the other sellers, but it is clear from the pictures attached that there is corruption. All of the high figures are for the other seller and their 'x' is inside the bracket. Catawiki have no problem with me buying from them but they block most of what I try to sell. Their experts, when questioned, know little about their specialist areas. They should hang their heads in shame. I have so much proof there can be little or no argument regarding corruption. There is no option to include the photos on this site but can be seen on Google reviews

What needs improvement

unfair seller treatment (9)manipulative experts (3)favoritism towards big sellers (1)

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1 view2yr ago

•1 review

COUNTERFEIT / FAKE items and appalling service Catawiki allowed counterfeit items on the platform which is against international regulations. After I received a counterfeit item and filed a dispute, Catawiki claimed that the item is a "replica" but the materials used are authentic. Laughable, disingenuous and dangerous excuse. Since Catawiki took zero responsibility for the counterfeit item, the dispute was escalated. Catawiki then stated that my account is suspended until I retract the dispute - essentially blackmailing me. Unprofessional, unaccountable and appalling behavior by Catawiki.

What needs improvement

poor customer service (10)counterfeit items (4)lack of buyer protection (6)

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2 views2yr ago

•1 review

What needs improvement

poor customer service (10)technical issues (3)unfair seller treatment (9)

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2 views1yr ago

•1 review

What needs improvement

unfair seller treatment (9)manipulative experts (3)favoritism towards big sellers (1)

Report

1 view2yr ago

•1 review

What needs improvement

poor customer service (10)counterfeit items (4)lack of buyer protection (6)

Report

2 views2yr ago