Paul Vogelaar

Yesterday I bought a few Omega watches, or so I thought. After I won my auctions they actually re-opened the bidding process again for another 24 hours!! Their claim is there were "technical problems" but they didn't bother to specify what those issues were exactly. It surely didn't affect the possibility to bid since there was hefty bidding done last minute on the auctions I won. Also one auction that started around the same time but was much less valuable and from a different seller remained mine, while others more valuable got re-opened. The customer service I called was pretty much useless, they simply told me that there was a technical problem and they are aware of the situation. My guess is that this is their way to keep up the prices lots sell for. This was their reply on trustpilot, appearantly they have alot of time to respond to negative trustpilot reviews and appear friendly, and very little time to actually speak to customers themselves. Reply from Catawiki 12 minutes ago Dear Paul, We’re sorry to hear you are experiencing issues with an item you won and then got extended. We have identified a disruption impacting all live auction ending between 18:00-21:00 last night. Due to a large outage our platform was not available for the majority of our users, this has resulted in users not being able to place bids while they normally should have had this opportunity. Please rest assured that extending our auctions is not something we do easily, this is measure we only put in place when the auctions are greatly affected by an outage like last night. We're very sorry for your inconvenience. Thank you for your understanding! * This reply is simply untrue. One other item I bid on that was less valuable and by another seller did infact remain mine. If the others were impacted, so would this one have been. Also there was hefty bidding going on last minute on the items that I won, and there are other reviews that confirm the same thing has happened to them also. Not happy with the price? Just extend 24 hours and tell people there was a technical issue.