BubbleIQ
Integrate Zendesk with Slack to supercharge customer support
6 followers
Integrate Zendesk with Slack to supercharge customer support
6 followers
BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.
I wrote a blog about bubbleiq in JP. This is my thought.
http://blog.torut.tokyo/post/bub...
This resolves the following issues on customer support on Slack.
Too many channels problem => We only invite BubbleIQ bot when opening a channel.
Waste time to file a ticket => Ask the Sales / Sales Engineer to vote by !support command, or add :key:.
Emergency response issue => Create an emergency rules on ticket name in Zendesk.
KPI problem => We can do it on Zendesk.
Pros:BubbleIQ enables us to collect all support communications into Zendesk
Cons:Simple (someone may feel it's con, not me)
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