BubbleIQ
Integrate Zendesk with Slack to supercharge customer support
6 followers
Integrate Zendesk with Slack to supercharge customer support
6 followers
BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.
Launch Team
Framer AI AgentsDesign and publish professional sites with AI
Promoted
I wrote a blog about bubbleiq in JP. This is my thought.
http://blog.torut.tokyo/post/bub...
This resolves the following issues on customer support on Slack.
Too many channels problem => We only invite BubbleIQ bot when opening a channel.
Waste time to file a ticket => Ask the Sales / Sales Engineer to vote by !support command, or add :key:.
Emergency response issue => Create an emergency rules on ticket name in Zendesk.
KPI problem => We can do it on Zendesk.
Pros:BubbleIQ enables us to collect all support communications into Zendesk
Cons:Simple (someone may feel it's con, not me)