BubbleIQ

This would have reduced confusion in a couple recent instances in our company because of the heavyweight nature of email. We have a couple people who both watch for support tickets, and we each responded to the customer directly, forgetting to reply-all. Had this been in a chat format, we would have seen what the other was doing and avoided the embarrassment.

Pros:

Email is so heavyweight and hard to track of. Good to see Zendesk support going to Slack (where I live anyway).

Cons:

Not immediately clear how to connect it to my Zendesk account.

We've been looking for a good way to bridge our Slack support channel and our Zendesk (email) support. This looks awesome.

Very helpful for our Help Desk operation. This product allows us to integrate a worfow between zendesk and Slack very nicely, with lots of options to choose from. Also, the company staff are super helpful and went above and beyond to make things work for us, exactly as we needed.

Pros:

Great product for using Zendesk with Slack

Cons:

None

Congrats Fletcher! Looks awesome.

Having spent years as an Independent CRM Technology Analyst I became acutely aware of how few businesses really embraced excellent customer service as a competitive differentiator. It's a shame really as nothing can be more frustrating to a customer than poor customer service. -- On another note, internal and external communications can quickly become a problem when a business incorporates too many channels in their communications arsenal. So I applaud @gittristan and @fletchrichman for their efforts in taking two excellent technology tools and integrating them in such an intelligent way. Thanks, guys! You've made providing stellar customer service easier for a lot of us.

Such a great concept and team

Pros:

So simple to use

Cons:

I wish fletcher would reply to my love letters

I wrote a blog about bubbleiq in JP. This is my thought.

http://blog.torut.tokyo/post/bub...

This resolves the following issues on customer support on Slack.

Too many channels problem => We only invite BubbleIQ bot when opening a channel.

Waste time to file a ticket => Ask the Sales / Sales Engineer to vote by !support command, or add :key:.

Emergency response issue => Create an emergency rules on ticket name in Zendesk.

KPI problem => We can do it on Zendesk.

Pros:

BubbleIQ enables us to collect all support communications into Zendesk

Cons:

Simple (someone may feel it's con, not me)