Boomtown

On-demand tech support for small businesses

1 follower

On-demand tech support for small businesses

1 follower

Visit website

Launch tags:On-Demand•Tech

Launch Team

Tines The single, secure environment for agents, apps, and automations.

Promoted

Product Hunt

While fun to say, the name Boomtown seems odd. I definitely didn't think of on-demand tech support when I read it.

Report

11yr ago

Reboot Podcast #33 - Do I Even Have A Superpower?

@rrhoover I wonder if that mattered in food too (like Caviar) vs someone saying Postmates.

Report

11yr ago

@rrhoover @semil Caviar is related to food and Postmates seems a good brand. Boomtown - dunno wtf it relates to.

Report

11yr ago

Reboot Podcast #33 - Do I Even Have A Superpower?

@rrhoover @_jacksmith That's fair. I'll try to get CEO (Chip) to chime in.

Report

11yr ago

@rrhoover @_jacksmith @semil Thanks for the feedback on the name. We had two drivers. First, everyone has a strong distaste for their current tech support experience. It has to be completely rebooted and name association is a negative. Second, we are serving small business who are intimidated by technology and are just now starting to implement the basics in their stores - they are the rest of America. The name needed to reflect a friendly and accessible place where businesses have been successful. We don’t claim to be branding experts but the response thus far from our customers has been truly positive and ultimately every brand is based on the quality of the experience. But happy to add .io if it would make everyone feel better. Boomtownio yo!

Report

11yr ago

Polywork

Hunter

I've been following Boomtown for some time and it's one of the more interesting SMB (small to medium business) focused products that solves a very real pain point: tech support and help for business owners. What's key to the success of the product is (1) promptness of support through a live video chat and (2) an opportunity for merchants to see various tools or products to help them do their job better. The pricing model is pretty nifty, too: http://www.goboomtown.com/how-it...

Report

11yr ago

Reboot Podcast #33 - Do I Even Have A Superpower?

@daveambrose I'd also highlight that there's a subscription/SaaS model here, too. Some consumer on-demand startups are layering that in now (e.g. free delivery over $X if you join Munchery Prime, etc.). For B2B, they can start off with that model (potentially).

Report

11yr ago

Polywork

Hunter

@semil Agreed and hence my "nifty" highlight :) Asking any merchant to pay for a service is hard enough, but when pricing is dead simple and there's a clear value exchange, owners are happy to spend. A few of our portfolio companies have a SaaS model in the SMB stack and interesting trend, but many are finding success w. merchants switching from monthly recurring to annual. I think Boomtown can offer something similar as more usage occurs and data to measure against.

Report

11yr ago

Uber for tech support seems like a great idea. No idea where the name came from though; I thought I remembered an app called Boomtown that was like a game for kids or something

Report

11yr ago

Dispatch

Incredible product and team, I'm a big fan

Report

11yr ago

Reviews