Bolt by Finestra

Text and get answers from experts about your medical bills

3 followers

Text and get answers from experts about your medical bills

3 followers

Bolt is a text message concierge service where users can ask questions about their medical bills and receive answers from certified medical billing professionals.

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Launch tags:Health & Fitness•Tech

Launch Team

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Bolt by Finestra

Maker

Hi everyone, I'm Tae Young Woo, founder & CEO of Finestra. What first started with a "how much does a COVID test cost?" question after losing my job last year, turned into a team working on tackling the lack of price transparency in American healthcare. As a first step, we are releasing Bolt -- a text message concierge service for questions about medical bills. Have questions about your medical bills? Or the billing process in general? You can simply text your questions and get answered by a certified medical billing specialist. I'd be happy to answer any questions you may have, and also hear your thoughts and feedback! Happy to chat in the comments.

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5yr ago

Hi @hty64, interesting idea! Can you share more about how this works? Do you need to send a photo of your medical bill or does the billing expert ask you for specific information? I assume they also need to know the details of your medical insurance. Medical bills can be intimidating and confounding, so I can see the merits of this idea. Thanks for sharing!

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5yr ago

Bolt by Finestra

Maker

@laurel_marcus Hi Laurel, thanks for your comment! You simply need to text whatever question you have to the number provided, and we have a certified medical biller on the other end who will answer them. If the biller decides that s/he needs to see the bill in order to give a more accurate response, then s/he will ask for a photo of the bill which you can also send via text. There are instances when patients have questions about prices that are specific to their insurance coverage, but there are also many questions that also may be quite basic and straightforward (i.e. "What does this phrase mean?" "Which number is the actual payment I have to make?) or not related to any specific coverage (i.e. "Who do I need to ask for ___?" "What do I need to know when asking for financing options?").

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5yr ago