Apoointly is an AI front desk built for healthcare practices. It answers patient calls, schedules appointments, manages follow-ups, and helps clinics reduce missed calls without adding more administrative work. Designed for busy healthcare teams, Apoointly works around the clock to improve patient communication and streamline front desk operations.
👋 Hi Product Hunt! I'm Maulik, founder of @Apoointly
When we started speaking with healthcare practices, one problem kept coming up: missed patient calls.
Front desk teams are constantly balancing phone calls, walk-in patients, scheduling, and administrative work. No matter how dedicated the staff is, it's simply impossible to answer every call.
That's why we built @Apoointly.
Apoointly is an AI Front Desk for healthcare practices that answers calls, schedules appointments, answers common patient questions, and supports clinic staff 24/7.
Our goal has always been simple: reduce administrative workload so healthcare teams can spend more time with patients.
Whether it's after-hours calls, appointment scheduling, or repetitive patient questions, your front desk shouldn't have to do it all alone.
We're just getting started, and we'd love to build this together with your feedback.
Thanks for checking out Apoointly. We'd love your feedback and will be here all day to answer your questions.
For a US clinic, the first question their compliance person asks before anyone even looks at the integrations is whether you'll sign a BAA and how call data is handled under HIPAA, since a call about symptoms or scheduling is PHI the moment it's recorded. Is that already in place, or still on the roadmap?
@raffay_sajjad That's a great question and one we expect from healthcare organizations.
Security and compliance have been a priority from the beginning. @Apoointly is designed with HIPAA requirements in mind, and we support Business Associate Agreements (BAAs) with covered entities. We also align our security practices with SOC standards as part of our compliance strategy.
To minimize PHI exposure, Apoointly currently collects only the information needed to identify the patient and schedule an appointment (such as name, contact details, preferred provider, date, and time). If a patient asks symptom-related questions, our AI agent will seamlessly forward the call to a medical assistant (MA) to handle further communication.
In the current version, call recording is not enabled. That's an intentional decision while we continue expanding our compliance features. Call recording is on our product roadmap and will be introduced with the appropriate privacy and compliance controls.
@maulikpatel_ai Good, forwarding anything symptom-related to an MA instead of letting the agent touch it is the right scope boundary. That's usually where these products get greedy and try to handle more than they should.
@raffay_sajjad Thanks, we really appreciate that perspective.
We believe AI should handle operational tasks efficiently, while anything requiring clinical judgment should always stay with qualified healthcare professionals.
What kind of integrations do you have?
@adamkamaneh Great question! 😊
@Apoointly supports integration with leading EMRs like NextGen and athenahealth to synchronize and manage patient appointments seamlessly.
Additional integration we support to Google Calendar, Microsoft Outlook Calendar, WhatsApp, Email integration.
For clinics that use a custom CRM or practice management system, we're building our integration capabilities and can support custom integrations based on their workflow.
And for practices that don't have an existing system, Apoointly includes a lightweight patient and appointment management platform, so they can start using the AI front desk without needing any third-party integration.
Healthcare is one of those industries where missed calls can directly impact patient care. I like that Apoointly is focused on solving a very specific operational problem instead of trying to be a generic AI assistant. Wishing the team a successful launch! 👏
@sahil_darji1
Thank you so much for your thoughtful comment! 🙌
You captured exactly what we're trying to achieve. Rather than building a generic AI assistant, we're focused on solving one specific challenge really well that covers end-to-end scenarios.
Macaly
front desk for clinics is smart, missed calls = lost revenue 🙌 super usefull
@petrkovacik Absolutely! 🙌
That's exactly the problem we set out to solve.
Thank you for the support! We truly appreciate it.
Looking forward to connecting with more healthcare practices and helping them deliver a better patient experience.