alphachat

Automate your SaaS support with powerful conversational AI

2 followers

Automate your SaaS support with powerful conversational AI

2 followers

Launch a conversational chatbot on your website in minutes to automate support. Pre-trained with SaaS FAQs. Deflects 65% of conversations. Use API to authenticate users, give personalized answers. Bot chats in any language out-of-the-box. Built-in live chat.

Free Options

Launch tags:Messaging•Robots•Customer Communication

Launch Team

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alphachat

Maker

Hello Product Hunters 👋 I’m Indrek, co-founder of alphachat.ai Excited to be here! Kudos to @chrismessina for the hunt 🙏 alphachat.ai is a powerful Conversational AI product for SaaS companies to automate customer support on their website. We are different because with us you can: 👉 Build intent detecting bots with pre-trained customer service FAQs on our self-service NLU platform. 👉 Launch bot in minutes and deflect 65% of inquiries. No expensive consultants or long pilots. 👉 Get live chat that comes built-in. 👉 Authenticate users through the API so that the bot gives personalized answers (in Enterprise Plan). You get a sweet deal. Use promo code PRODUCTHUNT to get 1 month free (€400 value). Psst .. in the end of the tutorial video there is also a secret promo code 😁 Webinars today. For this special day we also have a Clubhouse show and a Zoom webinar (no registration necessary). 1) Join us today 11am ET / 3pm GMT here for a Clubhouse session.. 2) Join us today noon ET / 4pm GMT here for product run-through with Q&A. More about us Over the past years we’ve been building our Conversational AI product that is serving banks and telecoms with 250,000 bot conversations / month. We noticed that customer support specialists wanted to build Conversational AI bots by themselves without learning to code. So we worked hard and are now launching our previously enterprise-only product as a self-service Conversational AI platform. The main benefits we have seen from customers is: 👉Increase self-service rates in customer support (an average of 65%). 👉Reduce human agent workload. 👉Satisfied customers through 24/7 personalized support. Enjoy 🎉

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5yr ago

alphachat

Maker

Thanks @tanjum!

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5yr ago

Looks smart. Now let's say user asked a question that the bot wasn't able to answer, or if the user wants human support instead, is it possible to route them to our support staffs? Is there a backend system to facilitate that? Also, do you have a mobile app? Thank you and congrats on the launch!

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5yr ago

alphachat

Maker

@ken_moo good question! Yes, if the bot does not know the answer, then it says so and offers the customer the chance to be connected to human support. Live chat is built in and the bot-to-human handover comes out-of-the-box. So you if you have agents that are signed into live chat in alphachat.ai they will automatically get the chat from the customer. The cool thing is that the bot is able to monitor whether agents are online or not and acts accordingly - if agents are offline the bot will not suggest handover and rather triggers a feedback form and if agents are available the bot will proceed with handover. We do not have a mobile app as of now.

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5yr ago

Snackable AI

Poweful product, tech and awesome team. Have been applauding their company evolution since early days and it's nothing short of impressive. Well done ?makers!

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5yr ago

alphachat

Maker

@marijay Thank you!

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5yr ago

Raycast

Hunter

What's cool about AlphaChat is how fast it is to build new conversational AI apps with pretrained intents. Rather than having to come up with dozens of variations that express the same intent, alphachat does it for you! Super powerful.

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5yr ago

alphachat

Maker

@chrismessina Thank you for your support. Much appreciated!

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5yr ago

That's the product that SaaS companies definitely appreciate! There is never enough people for the support team and customer waiting time can be drastically decreased with automation. I really love support conversational AI because client can start solving an issue immediately 24/7 and not to wait until somebody wakes up and picks the request. Great product, awesome team!

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5yr ago

alphachat

Maker

@elena_iosifova Thank you!

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5yr ago

alphachat

Maker

@elena_iosifova Thank you for the kind words! Yes, we aim to make support more streamlined, easier for agents and quick for customers.

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5yr ago

The team behind the product is very experienced in building AI bots, and the latest product they have built is awesome.

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5yr ago

alphachat

Maker

@sandergansen1 Thank you!

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5yr ago

Looks like a powerful tool that makes implementing these chatbots much easier, especially for non-technical staff!

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5yr ago

alphachat

Maker

@andrew_keats Very true! There are many non-technical people that want to build custom Natural Language Understanding bots to make their lives easier.

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5yr ago

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