Zombie Loyalists

Using Great Service to Create Rabid Fans

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Peter Shankman
Peter ShankmanMaker@peter_shankman
Live on Amazon today: http://amzn.to/18p5WLy
Ryan Hoover
Ryan HooverPro@rrhoover · Founder, Product Hunt
Congrats on the launch, @petershankman! I know this is a very open-ended question but why did you write this?
Peter Shankman
Peter ShankmanMaker@peter_shankman
@rrhoover Honestly? I'm sick of crap customer service. The economy of the the next fifty years is going to be driven by customer service - Why not give your company a fighting chance to survive it?
Jason Keath ⚡️
Jason Keath ⚡️@jasonkeath · Founder and CEO, Social Fresh
@rrhoover @petershankman So in a tech focused modern world, being human is the real business edge? Who knew. =)
Jason Keath ⚡️
Jason Keath ⚡️@jasonkeath · Founder and CEO, Social Fresh
Brilliant book. Survive zombies AND improve your business. Best customer service book I've read.
Clay Hebert
Clay Hebert@clayhebert · Founder, CrowdfundingHacks
Great book on customer service. It doesn't have to be hard, it can actually be fun. (And a profit center.)
Ross@GoLocalApps@golocalapps · GoLocalApps
I just interviewed @petershankman yesterday for Startup Book Buzz. That'll be going out in a couple of hours. Book was a great read, and Peter was fun to talk to about it.