Userfeed

Product feedback made for Intercom

5.0/5
About

Hi there πŸ‘‹

Userfeed helps you connect feedback to customer data and conversations, close the loop on product updates, prioritize what to build, and share your roadmap. Built on the customer engagement platform you know & love: Intercom. With our Messenger app, you'll never have to ask your users to leave and log into another forum/app again πŸ™‚

Would you recommend this product?
11 Reviews5.0/5
Harry WhelchelFounder, ConvoPanda

Kyle and Landon are super responsive and have been shipping new features each week. Iβ€˜m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.

Pros:

Easy to use as a developer and since it’s an Intercom messenger app, our users can submit feedback and feature requests right from live chat

Cons:

Wish it was more opinionated about which feeds I should start with.

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Landon Bennett
Maker
Co-founder, Ad Reform & Userfeed.io
Harry, Thanks so much for the feedback πŸ™ We've enjoyed supporting your team. We've actually added a couple default feeds (Feature Requests & Bugs) for new users, but I believe this was added after you had signed up a month ago. Either way, I'm glad our change aligns with your feedback πŸ™‚
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Turner LevisonCEO, CommissionTrac

Our customers enjoy the transparency of seeing what's being worked on and then seeing their ideas get shipped to the product. All in all this was an easy win for us.

Pros:

Customers are already feeling more involved

Cons:

None yet!

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Barak KaufmanIntelligent SaaS Optimizer

The Userfeed team takes product feedback to heart and are determined to build a great product for their customers

Pros:

Empowers customers to give relevant and valuable feedback

Cons:

Deeper Intercom integration is new

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Prasad PillaWeb developer

Looks very useful, best channel and place to share roadmap with customers and get feedback.

Pros:

Ease of integration.

Cons:

Not really a con, why exclusive for Intercom?

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Landon Bennett
Maker
Co-founder, Ad Reform & Userfeed.io
Thanks for the kind words! We're focused on Intercom for multiple reasons: - We have used Intercom Internally at all our companies - We've found this to be the best source of quality feedback by far - Intercom is already in your app so you don't have to embed anything for send users to another app to give feedback - Intercom feedback typically starts as a problem statement (I can't, how do I, do you support...), where as idea boards or forums mostly consist of opportunity statements (it would be nice if, it would be cool if) - It gives us a focus. We can focus on being the best feedback product if you're an Intercom customer - Intercom has 50k customers and growing rapidly. Plus they're focused heavily on helping their dev platform partners have success - Intercom is the best platform for customer data and messaging, so we didn't have to build those pieces out. We may look into other customer engagement platforms in the future, but deep Intercom Integrations will be our focus for the time being. Still so much to do there :)
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