Product feedback made for Intercom

Hi there πŸ‘‹

Userfeed helps you connect feedback to customer data and conversations, close the loop on product updates, prioritize what to build, and share your roadmap. Built on the customer engagement platform you know & love: Intercom. With our Messenger app, you'll never have to ask your users to leave and log into another forum/app again πŸ™‚

Would you recommend this product?
11 Reviews5.0/5
πŸ‘‹ Hey Product Hunters! We're very excited to share Userfeed with the PH community. Userfeed is a product feedback tool built on Intercom's new messenger platform. Our goal is to make it easy to gather, prioritize, and close the loop on customer feedback. We built Userfeed to solve a problem we encountered building a different SaaS tool. We had users sharing feedback organically within Intercom conversations, but we didn't have a great way to capture it. The existing tools we tried were either overkill or required us to push customer data to yet another service. Since our customer data and communication already flow through Intercom, we decided to build a feedback layer on top. Using our messenger app, you can gather feedback and share your roadmap within your Intercom messenger. Right there, on your site, where your users and prospects already are. And when a user chats in with a feature request, you can quickly log it without leaving the conversation. Userfeed will link users and conversations to preserve valuable context and make following up a breeze. Gone are the days of making people leave your site and log in to a different site just to share feedback with you. We're excited to keep building out the platform, you check out our roadmap to see what's coming next. And of course, we'd love to hear your feedback! Onward!
Thanks @eoghanmccabe! As big fans/users of Intercom, we're pumped to build lightweight tooling on top. A lot less to build, and a lot less for our users to adopt/learn!
Super excited to see Userfeed! Love the fact that capturing customer feedback until closing the feedback happens on the same tool even without having the user to leave the Intercom chat! Thanks for building this, we are definitely going to try this :)
@jitesh_dugar thanks for the kind words, excited to have you aboard!

Kyle and Landon are super responsive and have been shipping new features each week. Iβ€˜m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.


Easy to use as a developer and since it’s an Intercom messenger app, our users can submit feedback and feature requests right from live chat


Wish it was more opinionated about which feeds I should start with.

Harry, Thanks so much for the feedback πŸ™ We've enjoyed supporting your team. We've actually added a couple default feeds (Feature Requests & Bugs) for new users, but I believe this was added after you had signed up a month ago. Either way, I'm glad our change aligns with your feedback πŸ™‚
Closing the loop is such an important part of the customer journey - increases engagement, up-sells, and new customers. Very exited to try this out!
@hcliu totally agree. Thanks for joining the discussion!