Userfeed

Product feedback made for Intercom

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Hi there 👋

Userfeed helps you connect feedback to customer data and conversations, close the loop on product updates, prioritize what to build, and share your roadmap. Built on the customer engagement platform you know & love: Intercom. With our Messenger app, you'll never have to ask your users to leave and log into another forum/app again 🙂

Around the web

Reviews

  • Harry WhelchelFounder, ConvoPanda
    Pros: 

    Easy to use as a developer and since it’s an Intercom messenger app, our users can submit feedback and feature requests right from live chat

    Cons: 

    Wish it was more opinionated about which feeds I should start with.

    Kyle and Landon are super responsive and have been shipping new features each week. I‘m very excited to see Userfeed continue to develop. I feel like they are on the right track to what the future of user feedback will look like.

    Harry Whelchel has used this product for one month.
  • Turner LevisonCEO, CommissionTrac
    Pros: 

    Customers are already feeling more involved

    Cons: 

    None yet!

    Our customers enjoy the transparency of seeing what's being worked on and then seeing their ideas get shipped to the product. All in all this was an easy win for us.

    Turner Levison has used this product for one week.

Discussion

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Kyle ConarroMaker@conarro · Co-Founder @ Ad Reform / Userfeed
👋 Hey Product Hunters! We're very excited to share Userfeed with the PH community. Userfeed is a product feedback tool built on Intercom's new messenger platform. Our goal is to make it easy to gather, prioritize, and close the loop on customer feedback. We built Userfeed to solve a problem we encountered building a different SaaS tool. We had users sharing feedback organically within Intercom conversations, but we didn't have a great way to capture it. The existing tools we tried were either overkill or required us to push customer data to yet another service. Since our customer data and communication already flow through Intercom, we decided to build a feedback layer on top. Using our messenger app, you can gather feedback and share your roadmap within your Intercom messenger. Right there, on your site, where your users and prospects already are. And when a user chats in with a feature request, you can quickly log it without leaving the conversation. Userfeed will link users and conversations to preserve valuable context and make following up a breeze. Gone are the days of making people leave your site and log in to a different site just to share feedback with you. We're excited to keep building out the platform, you check out our roadmap to see what's coming next. And of course, we'd love to hear your feedback! Onward!
Eoghan McCabe@eoghanmccabe · CEO at Intercom
Love it.
Kyle ConarroMaker@conarro · Co-Founder @ Ad Reform / Userfeed
Thanks @eoghanmccabe! As big fans/users of Intercom, we're pumped to build lightweight tooling on top. A lot less to build, and a lot less for our users to adopt/learn!
Jitesh Dugar@jitesh_dugar · Indie Hacker
Super excited to see Userfeed! Love the fact that capturing customer feedback until closing the feedback happens on the same tool even without having the user to leave the Intercom chat! Thanks for building this, we are definitely going to try this :)
Kyle ConarroMaker@conarro · Co-Founder @ Ad Reform / Userfeed
@jitesh_dugar thanks for the kind words, excited to have you aboard!
Closing the loop is such an important part of the customer journey - increases engagement, up-sells, and new customers. Very exited to try this out!
Kyle ConarroMaker@conarro · Co-Founder @ Ad Reform / Userfeed
@hcliu totally agree. Thanks for joining the discussion!
Luke Beard@lukesbeard · Designer co-founder @exposure
Nice work Kyle! Running for https://exposure.co members right now!
Kyle ConarroMaker@conarro · Co-Founder @ Ad Reform / Userfeed
@lukesbeard thanks! Looks great on the site! We'd love to hear *your* feedback as customers engage and you use it a bit more.