What do people think of Telnyx?
The community submitted 30 reviews to tell us what they like about Telnyx, what Telnyx can do better, and more.
What do you think about Telnyx?
Leave a rating or review for the community
4.9/5All time (4 reviews)
1/5Recently (0 reviews)
Congratulation, I hope this product also will be a great product as with your other products. I have been a customer of Telnyx for the last 3 months, one of the best professional teams I have ever worked with. Customer support is outstanding and it's truly 24x7 and handled by real humans.
Telnyx redefines excellence in the communications and connectivity sectors. The platform is powerful, reliable, and feature-rich. Whether it's programmable voice or SMS, they've got it all. Plus, their top-tier customer support adds an extra layer of assurance. Truly a top-notch service!
Does not recommend this product
@contactdq @michael_bratschi @christie_wragg @ireither Signed up for this as a heavy user of Twilio. So many issues with this product and the team that I dont really know where to start: 1. The customer service is abysmal. They specifically tout this as a differentiator from Twilio but the internal intercom integration doesnt even work. First time ever I see a company failing intercom intergration. 2. Was charged for a phone number immediately upon registration. I was informed that this is a free number for "you to keep" but then it charged my account. Requested customer service help to which they replied: "You bought it". 30 minutes later(via email) and they refused to acknowledge this simple issue sticking to their answer. 3. Requested account verification to send international SMS(something done automatically at Twilio in less than 10 minutes) and a full day later my account is now blocked. Wow! Dont waste your time with a sub par product and a horrible team. Stick with professionals at Twilio, Nexmo or Plivo.
Recommended this product
We've been using Telnyx in production for a few months now. The entire team has been incredibly supportive and hands-on as we migrated from Twilio and improved our calling & SMS flows, leveraging the powerful modularity of the platform they've built out! This level of dedication to customers truly stands out among our vendors. Cheers to @contactdq and team on the launch!
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