twilio

Build the future of communications

4.4•21 reviews•

330 followers

Build the future of communications

4.4•21 reviews•

330 followers

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Messaging apps

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Video and Voice calling

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Cloud Computing Platforms

Twilio is a cloud communications platform as a service company based in San Francisco, California.Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

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4.4

Based on 21 reviews

Review twilio?

Reviewers see Twilio as strong infrastructure for communications: users praise solid docs, easy initial setup, and reliable APIs, while founders of AskNeo, Asmi AI, and deepidv say it provides stable SMS and voice, global reach, and dependable telephony for real-time calling products. The main complaints are cost, weak support, and account or verification friction. Some users report blocked signups, missed SMS, and support that is hard to reach or quick to close tickets.

+19

Summarized with AI

Pros

communication APIs (2)

excellent documentation (2)

Cons

high service fees (2)

poor customer service (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

Easy to use and setup at first, but don't expect any customer support! Had a phone number from Twilio to handle some incoming SMS messages, until we realized that it's stopped receiving from many sources... There's no direct option to create a support ticket, so you have to spend several minutes chit-chatting with the useless AI chatbot until it let's you to do so. And all the support cares about is to mark your ticket as "Solved" instead of actually solving your problem.

What needs improvement

poor customer service (2)support ticket difficulties (1)

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23 views1yr ago

used twilio to build AskDeck

•2 reviews

The phone and SMS numbers people brief Eric on run on Twilio. That is the part of AskDeck no web-only deck tool can copy, and it had to just work: calls, texts and voice notes in, and the finished deck back on the same channel it came in on.

Alternatives Considered

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1d ago

DoorDesk

•2 reviews

Twilio is an essential tool for any business that relies on communication with customers. Their platform is incredibly versatile and easy to integrate, making it simple to set up and manage various communication channels. Their APIs are well-documented, and their customer support is responsive and helpful. I highly recommend Twilio to anyone looking to streamline their customer communication processes.

What's great

easy integration (1)excellent documentation (2)responsive customer support (1)communication APIs (2)versatile platform (1)

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25 views3yr ago