Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.
We built Thena because we were annoyed that customer communication is slow, lagging, and unintelligent; 70% of email and verbal communication lacks indicators' visibility.
When Slack launched shared channels, it opened a door for many possibilities - it allowed us to have a single place to communicate with customers who were accessible at all times. Whether for implementation, marketing, or renewal, it was a necessary channel to be closer to the customer. Customers love Slack even more; they work on Slack daily and can ask anything, anytime, for swift resolution! However, it was painful to manage customers in channels - we miss customer requests, the data is dis-connected with internal systems, we can't identify churn or upsell signals and we can't manage 100s of them all at once. The true potential of Slack for customer communication was never truly explored.
Thena makes Slack powerful for customer communication and collaboration. Thena benefits from Slack's inherent abilities and makes customer communication easy, fast, and intelligent, giving leading indicators with automation and AI to predict account health.
Today, we are launching conversational ticketing platform for customer support, a powerful system that reduces time spent on solving customer issues by half with automation, workflows, and notifications.
ā Customers can message issues directly from Slack, so they never need to move out of Slack.
ā AI detects customer requests from messages, so teams never miss anything.
ā Messages can be synced and replied to from any platform like Zendesk, Jira, or Intercom, so teams never move out of their tools.
ā Customers or teams can escalate, so issues are always solved in time.
ā Get notifications of pending requests, summaries, and reminders.
ā Keep track of progress, SLAs, and customer satisfaction at once.
Our next focus will be to ease marketing, product, billing and legal teams collaboration with customers, and build behavioral intelligence for churn, upsell, and sale prediction.
We are backed by Pejman Nozad and Mar Hershenson of Pear VC, Ben Narasin of Tenacity Ventures, and leaders from today's fastest-growing SaaS companies including Branch, Lattice, mParticle, and Radar.
Do provide feedback and drop your comments on what you think. Sign up at thena.ai to try it out.
We've been an early customers of Thena @Toplyne and its safe to say its a mission critical tool for us now. We use it every day, and it drives our customer success motion. (The icing on the cake is working with their amazing team)
@toplyne@rishenkapoor Your feedback and ideas are helping us ensure that customer communication on Slack is manageable, and scalable. Looking forward to our continued partnership
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This looks really interesting. Handling support via slack would definitely be a better experience for support teams. Just out of curiosity, is there a story behind the name?
@abhishek1846 Thanks for the comment.
Thena - the virtual character from the Eternals- stuck with us because of the wide array of powers that we want to give our customers. This includes the ability to scale customer communication with speed, agility and durability/stamina.
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@unmukt_raizada That's super interesting, might have to watch Eternals now. Congrats again.
Amazing, congrats on the launch!! š I'm a big fan of managing customer support via Slack - it is simply more direct and feels better/more engaging for the customer.
Now it seems like you delivered the right tool on top that helps with managing this in a professional way.
Will definitely give this a try in the next week as we grow our User base!!
@phil_schwengel Thank you for the comment. Customers want everything now, Slack allows them to quickly ping in a group and get a resolution compared to writing an email with subject, body and specifically selecting people to cc. And then they need to wait for hours to get a response. Times have changed. Excited for your feedback when you try.
We built Thena because we were annoyed that customer communication is slow, lagging, and unintelligent; 70% of email and verbal communication lacks indicators' visibility.
When Slack launched shared channels, it opened a door for many possibilities - it allowed us to have a single place to communicate with customers who were accessible at all times. Whether for implementation, marketing, or renewal, it was a necessary channel to be closer to the customer. Customers love Slack even more; they work on Slack daily and can ask anything, anytime, for swift resolution! However, it was painful to manage customers in channels - we miss customer requests, the data is dis-connected with internal systems, we can't identify churn or upsell signals and we can't manage 100s of them all at once. The true potential of Slack for customer communication was never truly explored.
Thena makes Slack powerful for customer communication and collaboration. Thena benefits from Slack's inherent abilities and makes customer communication easy, fast, and intelligent, giving leading indicators with automation and AI to predict account health.
Today, we are launching conversational ticketing platform for customer support, a powerful system that reduces time spent on solving customer issues by half with automation, workflows, and notifications.
ā Customers can message issues directly from Slack, so they never need to move out of Slack.
ā AI detects customer requests from messages, so teams never miss anything.
ā Messages can be synced and replied to from any platform like Zendesk, Jira, or Intercom, so teams never move out of their tools.
ā Customers or teams can escalate, so issues are always solved in time.
ā Get notifications of pending requests, summaries, and reminders.
ā Keep track of progress, SLAs, and customer satisfaction at once.
Our next focus will be to ease marketing, product, billing and legal teams collaboration with customers, and build behavioral intelligence for churn, upsell, and sale prediction.
We are backed by Pejman Nozad and Mar Hershenson of Pear VC, Ben Narasin of Tenacity Ventures, and leaders from today's fastest-growing SaaS companies including Branch, Lattice, mParticle, and Radar.
Do provide feedback and drop your comments on what you think. Sign up at thena.ai to try it out.
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