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The Ultimate Guide to Communicating Product Feedback

An e-book for product-driven support teams

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Sarah Chambers
@sarahleeyoga · kayako, customer support evangelist
With tips from product teams at Wistia, Hootsuite, Tumblr and Prodpad, this (dense) e-book will help you with: - Calculating the return on investment of a feature - Creating use-case statements - Pulling in the bigger picture - Getting those must have features into your product! Break down the barrier between product and support! If we missed any tips, we'd… See more
Rob Williger
@robertwilliger · CMO MapFig, Copywriting for Non-Mktrs
I just downloaded this book and scanned through and it looks like a great read. I have a long support based background and am now in a more overall marketing and strategy role at a startup to I plan to read through in much more detail later today. Great job and a lot of people will benefit from this I am sure.
Alfred Lua
@alfred_lua · Community, Buffer
@sarahleeyoga what inspired you to create this ebook? :)