Reviewers mostly praise Tango as a fast, practical way to create step-by-step tutorials, customer help docs, and internal process guides. They repeatedly say it saves time, is easy to edit, and makes it simple to share image-rich walkthroughs by link, with one user highlighting the Guidance feature for surfacing relevant workflows on the right webpage. Feedback is not uniformly positive, though: one reviewer reports confusing per-user billing and slow responses around an unexpected charge, while another still wants features that make workflows faster.