Discussion
Would you recommend this product?
4 Reviews
Pro
Request for product: This but for every channel in my life (email, SMS, Twitter DMs, etc.). 😬
Upvote (25)Share
This is great until someone "really needs your help" then just DMs you directly, resulting in the exact same problem that you had before this tool, but now you pay $10/month
This looks like a fantastic way to manage time within a remote team. It's harder to communicate your time commitments while working remote as compared to working in an office, this looks to do it pretty flawlessly
Maker
Hey Everyone 👋
Thanks for taking a look! We build Shoulder Tap in response to seeing some of our co-workers suffering in silence under the weight of dozens of Slack DMs looking for help. Every company has go-to folks that are super helpful, but they are often accidentally punished for this by receiving an inordinate amount of "shoulder taps".
Every "quick question" is an interruption that can kill productivity. Shoulder Tap is a small workflow fix that can help manage these inflows, batch notifications, and give other teammates visibility into how much is on their go-to person's plate.
For some teams it makes sense to introduce a heavy-weight ticketing process to solve this problem. For other teams, we think a lighter process is the right fit.
@patrick_finlay my experience has been that 90% of people are respectful and 10% will abuse DMs, mention you when it is unnecessary, and use @here/@channel for every message. I am not sure how this actually helps address the 10% that have historically been an issue in my experience.
How is this different from pausing notifications on Slack?
Maker
@wassim_zoghlami2 Hi Wassim, this is quite different as it collects requests for your help and puts them in a list which is visible to other members of your org. This way people can see how busy you are and also answer your help requests themselves (decreasing your work while also making sure their query will be dealt with sooner!)