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Shipright

Track product feedback in one organized place

5.0/5
About
A lightweight tool for tracking product feedback (e.g. requests, needs). Anyone in the company is able to submit feedback in seconds, and will stay in the loop on what happens with it. See what matters most to what customers, and inform your product decisions.
Would you recommend this product?

Shipright is a really great product for tracking customer feedback. It helps various teams across the whole company cooperate and it makes us more effective. It's also really convenient for customer support team members - adding a quote to Shipright doesn't even require opening Shipright so it saves a lot of time. I'm a huge fan of this tool, as well as the whole team behind it - always helpful, open for feedback and conversation. Honestly, after using it, I can't imagine a better way to gather feedback (and I've tried many...).

Pros:

Chrome extension and the extremely helpful Shipright team make using this tool smooth and time-saving.

Cons:

I don't see any, whenever I have a problem, it's quickly solved. :)

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Helping product folks manage feedback 👉
Thanks Kate! Really appreciate the kind words and your willingness to provide us with feedback and input! 🙏
co-founder at shipright.co
Thanks for your kind words! And for your valuable feedback throughout the year 🙏
Head of Product @ ZIVVER

Overall big thumbs-up to the highly involved user driven product team from Shipright Keep up the good work! 💪

Pros:

Integrates nicely in workflow, one place for ALL feedback, updates all stakeholders and helps to generate a nice holistic overview.

Cons:

SSO but already on the roadmap!

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Helping product folks manage feedback 👉
Thanks for the kind words Olivier 🙏
Co-founder of Shipright
Really appreciate your support and feedback Olivier! You've been there pretty much from the start 😄
Product Designer

For accuracy: I used the product for 5 months but the review has either 1 month or 1 year to choose from.

Pros:

Their focus on qualitative data is immensely useful. Currently it's one of the best ways to collect user feedback and organize it.

Cons:

The qualitative text analysis is not very strong yet but it seems to be getting better.

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Co-founder of Shipright
Thanks for your honest review Caner! Appreciate it
designer + hacker. #NYC #SF

I was an early user Shipright user and blown away by the team's talent & product sense.

Pros:

A lightweight UI/UX that gets out of the way, so you can work FAST!

Cons:

Support outside of the browser

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co-founder at shipright.co
Thanks a lot Ben! 🙏
Product Manager at Roadmap

Frank and his team are amazing to work with. Not only are they professional, they're young and agile as well.

Pros:

Fast developing tool to document user feedback and share with an entire team working on it.

Cons:

They're quick with feedback and do user testing regularly, so if there is anything to be improved they already know how to handle that!

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The product is truly great and The Shipright team is always willing to help in case of any difficulties. I would recommend it to everyone

Pros:

* The product is very intuitive * The Shipright extension makes collecting notes extremely easy

Cons:

I don't see any better alternative, Shipright made collecting feedback very intuitive and enjoyable

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Work smarter not harder!

Love the Chrome extension, it's super helpful.

Pros:

Amazing software for gathering feedback all across the board.

Cons:

Just keep developing the product, I think it's going in a great direction.

Co-founder of Shipright
🙏 thanks a lot Anna!
Product @ Close

I'm looking forward to new features this year to support B2B products even better (like grouping customers by company and getting company level roll ups)

Pros:

Frank and the team are dedicated to creating the best feedback capture tool. Love the Intercom integration and the web clipper.

Cons:

None to speak of

Helping product folks manage feedback 👉
Thanks a lot for the kind words Ben! Grouping customers by company and doing a company level roll up for your insights is actually possible :) Happy to help out through in-app chat / mail!

Shipright helps structure the chaos that user feedback is by doing just enough!

Pros:

Love the simplicity, and speed. Very well made.

Cons:

Would love to use it on my phone!

Helping product folks manage feedback 👉
Thanks Elmer 🙏
Build The Future

When I was at Superhuman running growth and delight, we used an in-house version of Shipright to track, review, and follow up on every bit of feedback we got from customers. For anyone looking to build a customer focused brand (and more importantly evangelism), Shipright is a great place to start.

Pros:

It's a clean and simple way to build a product your customer actually want to pay you for

Cons:

No superhuman integration ;)

Ex-CEO & Co-Founder @ thangs

Integration with Drift would be nice.

Pros:

Brings everyone on your team on the same page what the latest customer feedback is. Makes user-focused product development a team sport.

Cons:

Nothing so far.

Co-founder of Shipright
Thanks for your review Sammy! Drift integration is noted 👍🏽
Product Owner @ aNewSpring

Very excited to see what's next.

Pros:

Getting insights out of notes, tickets, emails, conversations is challenging. Shipright helps create order in chaos. Worth it to check out.

Cons:

No alternatives come to mind, especially not focussed on this challenge as much as Shipright is.