q&ai

Analyze sales calls at scale

1 follower

Analyze sales calls at scale

1 follower

q&ai automatically builds trackers from documents you already have (marketing one-pagers, release notes, etc.) and tracks them in sales call transcripts for better call analytics.

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Launch tags:Sales•Analytics•Customer Communication

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Listening.io

This is awesome! Do you think you'll ever implement this for customer service, rather than sales? i.e. Make sure customer service reps are correctly representing our policies?

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5yr ago

q&ai

Maker

@derekpankaew Hi Derek! Great question. At our core, we believe we can solve a lot of problems in this space, including customer service. we believe that if you have point of contact with a customer, and a ground truth you want to track against, q&ai can help. If you have a specific use case in mind or have more questions, would love to connect and chat!

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5yr ago

q&ai

Maker

Hey everyone! I’m Adithya, co-founder of q&ai along with Bhairav and Michael ! When we spoke with sales leaders, the complaint that we heard over and over again was simple: “I don’t have the time to listen to all of these call recordings.” Everyone now supports remote, distributed teams, and sales organizations are doing a great job recording their customer conversations with the hopes of using those recordings for better coaching and sales adjustments. However, leaders are now stuck with thousands of hours of recordings, and no time or manpower to ever listen to or watch all of those calls. That’s why we built q&ai. q&ai gives you sales insights you don’t currently have by connecting what’s said in your customer conversations to what’s captured in your knowledge bases. For example, we automatically find discrepancies between what's said on a sales call and what's in a company's marketing one-pager or their product release notes, without watching a single call recording. q&ai starts with the documents you already write to build trackers sales organizations care to look for in customer conversations. We then trace these trackers in conversations sellers have with customers and provide analytics at multiple levels of granularity, from an individual seller speaking to an individual customer to all of the sellers at your company. q&ai frictionlessly facilitates all of this by integrating with the different parts of your sales stack, from the knowledge base (Guru, Confluence, etc) to the conversation platform (Gong, Chorus, etc). And, because q&ai is built with the latest in artificial intelligence and natural language processing, our software actually understands what it’s looking for, rather than the basic text matching call recording tools provide today. If you are/know a sales leader stuck with a mountain of conversations you’ll never be able to get to, let us know! We’d love to help you get back to strategically coaching your team! If you want to see how it works, check out this demo!

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5yr ago

What q&ai is doing seems extensible to other problems companies face too. Analysing customer support calls could be another great space for you all to explore. Great work Adithya, Bhairav, and Mike :)

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5yr ago

q&ai

Maker

@arnim_jain1 Thanks Arnim! That's right, we think that we can tackle a lot of the big challenges that GTM organizations face today & we think support and success are big areas of opportunity as well!

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5yr ago