q&ai

Hey everyone! I’m Adithya, co-founder of q&ai along with Bhairav and Michael ! When we spoke with sales leaders, the complaint that we heard over and over again was simple: “I don’t have the time to listen to all of these call recordings.” Everyone now supports remote, distributed teams, and sales organizations are doing a great job recording their customer conversations with the hopes of using those recordings for better coaching and sales adjustments. However, leaders are now stuck with thousands of hours of recordings, and no time or manpower to ever listen to or watch all of those calls. That’s why we built q&ai. q&ai gives you sales insights you don’t currently have by connecting what’s said in your customer conversations to what’s captured in your knowledge bases. For example, we automatically find discrepancies between what's said on a sales call and what's in a company's marketing one-pager or their product release notes, without watching a single call recording. q&ai starts with the documents you already write to build trackers sales organizations care to look for in customer conversations. We then trace these trackers in conversations sellers have with customers and provide analytics at multiple levels of granularity, from an individual seller speaking to an individual customer to all of the sellers at your company. q&ai frictionlessly facilitates all of this by integrating with the different parts of your sales stack, from the knowledge base (Guru, Confluence, etc) to the conversation platform (Gong, Chorus, etc). And, because q&ai is built with the latest in artificial intelligence and natural language processing, our software actually understands what it’s looking for, rather than the basic text matching call recording tools provide today. If you are/know a sales leader stuck with a mountain of conversations you’ll never be able to get to, let us know! We’d love to help you get back to strategically coaching your team! If you want to see how it works, check out this demo!

Congrats on the launch guys! It looks amazing 🤩

This product looks amazing!

What q&ai is doing seems extensible to other problems companies face too. Analysing customer support calls could be another great space for you all to explore. Great work Adithya, Bhairav, and Mike :)

This is awesome! Do you think you'll ever implement this for customer service, rather than sales? i.e. Make sure customer service reps are correctly representing our policies?

Awesome work guys! Just scheduled a demo!