They can cancel your account at will without any refund — and the whole point is, you paid for a service you couldn’t even use! This was my first time using this company’s email API. When the test went smoothly, I proceeded to pay for a 100K email subscription plan. On my very first send, after sending only around 1,000 emails, they notified me that my email list had a high bounce rate (around 10%) and suspended my account. Alright, so maybe we can recheck our email list and resubmit? MailerSend: No! Your email bounce rate is too high — your account is being SUSPENDED immediately! Me: Fine, then how about a refund? MailerSend: No, because you violated our policy, there will be no refund! I’m really curious — is this some new business model now? If a customer accidentally violates an alleged policy, you can just suspend their account, not provide any service, and keep the money without issuing a refund? I’m not sure if this is legal, but we reserve all rights to pursue legal action. Well, one good thing did come out of this: thanks to MailerSend’s terrible experience, we found another email service provider that is more than 50% cheaper — and successfully delivered all of our emails. WELL DONE!

MailerSend

Smarter transactional messaging tools to work faster

Smarter transactional messaging tools to work faster

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