Reviewers mostly see Loom as a fast, easy way to replace meetings, long emails, and vague bug reports with short video explanations. People repeatedly praise the simple record-and-share flow, link sharing, comments on exact moments, and strong fit for remote teamwork, onboarding, demos, support, and design feedback. A founder of Fundraisly echoes that it helps avoid calls and long text. The main complaints are rising prices, basic editing, extension bugs, occasional lag or upload issues, and some users now prefer alternatives for lighter or cheaper workflows.
fast performance (5)user-friendly interface (25)time-saving (33)screen and webcam recording (42)asynchronous communication (46)video sharing (35)
Loom replaced about half my meetings. Instead of booking 30 minutes to walk someone through a bug or a design change, I hit record, click through it, and paste the link.
They watch on 1.5x when it suits them, drop a comment on the exact frame, and we're done.
The time-zone tax just disappears.
What needs improvement
expensive pricing (2)limited free version (3)video editing (3)video quality (4)
Pricing has crept up since the Atlassian acquisition and the gap between free and Business is wider than it used to be. Solo founders and small teams feel that.
In-app editing is still basic. Trimming works but anything beyond that moving sections around, cleaning up filler words, tightening pauses sends me back into Descript or CapCut, which defeats the point of recording in Loom in the first place.
Mobile playback can stutter on longer videos over patchy connections. Worth a pass.
Tried Vidyard and CleanShot X's recording mode. Vidyard is fine but the free tier is tight and the player feels heavier.
CleanShot is brilliant for stills and short clips but isn't built for the share-and-comment workflow Loom nails. Stuck with Loom because the share-link experience is still the best in this category.
Atlassian acquired Loom... There were already plenty of issues (unreliable file management, constantly increasing prices, app disconnections), and especially considering the price, I can no longer recommend Loom as I did a few years ago. The shift to AI was an opportunity to add even more fees. I believe we can find better alternatives than this product, which is now a shadow of its former self.
Loom was a game-changer for us when working with multiple agencies spread across different timezones during our projects. Instead of scheduling endless calls or juggling calendars, we recorded clear, concise video updates and walkthroughs that agencies could watch on their own time. This asynchronous communication saved everyone hours and kept feedback loops moving smoothly.
Using Loom allowed us to explain design decisions, demonstrate workflows, and highlight key points visually—something that’s often lost in emails or chat messages.
If you’re managing cross-timezone teams or external partners, Loom is an essential tool to keep communication transparent and efficient without the headache of constant live meetings. (I also love that you get notified when someone watches your video so you have full transparency into how things are moving)
What's great
time-saving (33)remote collaboration (25)screen and webcam recording (42)asynchronous communication (46)video sharing (35)