Lensabl

Terrible experience. Waited months and still have not gotten any updates from their "lab". I've had to email in every step along the way because when they have an issue they won't even contact you. Their process is a disaster.

I sent in a pair of sunglasses for the company to put in prescription lenses on 3/19/2022. The order was delayed and I did not receive the glasses until 4/14/2022. The glasses came with a defect in one of the lenses. The company website claims the glasses go through a full inspection before they are sent out. This obviously did not happen. I contacted the company right away and asked for a refund. I was told they do not issue refunds and I would have to send the glasses back for a redo. I sent the glasses back on 5/3/2022. I did not hear from them and I had to contact them and was told they are still in the redo process. Being this has gone on for over two months I again asked for a refund since they originally sent the glasses out without inspection and I was denied a refund again. I do not want anything from this company. I want a refund and my sunglasses back to spend my hard-earned money on a more reliable and honest company.

Really bad exprience as othere already mentioned. They broke my frame in the first time and ordered a new pair and just keep me waiting. They always say they care about transparency but everything is fishy. Will never come back to this shithold again.

The CSR named "Marky" is one of the worst reps i've ever dealt with - absolutely uselessly incompetent, rude, and never follows through on any promises of follow-ups. Horrible. She desperately needs to be disciplined/fired. I am still waiting on an update on my order from over 1 month ago. This place is a joke.

My Problem: I ordered a pair of replacement lenses for my sunglasses and the lenses I received are disappointing at best. I ordered red mirrored lenses for sunglasses and got lenses that are barely dark and don’t really count as sunglasses without a red mirror finish. I wish I could say the customer experience was a decent one, however I had problems with the order from the start. Best option to get it fixed is to send them back and wait another month for my lens to be corrected, and I need to verify my measurements at a local eye physician to ensure the prescription is correct. Side note I have a pair of normal glasses for inside use with the same prescription from a local place that are great. At this point I wish I never placed my order and went to Costco for new lenses and frames of what I wanted at half the price of these lenses. Concerns and Problems with the order: I ordered lens on August 30th and sent the frames with old lens using the label provided On September 6th tracking indicated that they package was delivered Notified that my package was lost Once they found the box a few days later, I was notified they had lost my sunglasses because it was separated from the box Informed after multiple phone calls to look at the new pair of replacement lenses This was incorrect because they found my sunglasses in the box at the lab, shipment processing mistake I was repeatedly contacted because I was missing information on my order for prescription and measurements Upon calling several times when notified to remedy the missing information I was told the information was already on the order I had supplied everything in the order at the time of purchase I had to retake my photos and send it to the customer service person Finally on September 26th I got my sunglasses back, and what a heartbreaking disappointment The lens don’t really qualify as sunglasses, barely any dark tint and I have seen early transitions darker then these lenses The red mirror finish I requested wasn’t present, barely a red tint to them Perception was incorrect due to probably wrong measurements Customer service states they are sorry it will take another 3 weeks to 1 month to correct the lens, this is assuming that all of the previous problems don’t surface again So I’m out my favorite pair of sunglasses and I medically need to operate outside, which for anyone without that fact still sucks I have to go to back to the eye physician in order to get measurements for the lens What is the point of this service then?

I sent in two old pairs of glasses for new lens, they sent three pairs back, two of which were not mine while my second pair of glasses was MIA. They had me return the erroneous pair then took several weeks to locate, repair and reship my actual glasses. I asked for a discount for all the trouble. They declined. This company is trash. Do more research. There are better, cheaper options.

This company has horrible customer service, my frames are lost in shipping and it took me demanding them to follow up with the carrier to put a trace on the order (they provided me with the return label and box) and every interaction with the customer service person kept placing the blame on me. Don't use them look for another company to replace your lenses. I wish I read these reviews instead of just trusting the website as they only have positive reveiws. I wear progressives so the lenses I bought were not cheap and I expect better customer service when spending that kind of dough.

DO NOT BUY FROM THIS COMPANY!!!! They completely made the glasses wrong and did not include the tech add I ordered. If you did order, Take them to your eye doctor and have them verified! Complete waste of money!

I would do zero stars if possible. Sent in four frames, got one back over a month later. Status on site said all were sent back. I submitted tickets and finally someone got back to me saying that three of the frames broke in the process. These frames were hard to get from dleyeware.com (five stars!) and we ended up going back and forth and they said if I repurchased they would send the money to my paypal. I did get the money for the frames eventually . . . Now I've been trying to get a refund on the lenses as I don't want to go through this again and they keep closing out my tickets without responding. Horrible!!! @andybilinsky -- hire real customer service, a good lab and be less of a crook!

Very Poor Customer Service, would be a compliment: After 9 weeks and 2 days and multiple emails from me to support, I finally received my sunglasses today. I inspected them and the end product was acceptable. What I find unacceptable is how long it took and how I only received updates after I contacted them….more than once. I am in a customer service industry myself and find LENSABLE truly lacking. The customer should not be the one having to pull information out of them, they should be the one contacting the customer with updates. I had to get the vendor - 3rd party that I bought the frames through involved, and he finally contacted LENSABLE on my behalf. I had planned on buying a 2nd pair of glasses from the same vendor but refuse to go through LENSABLE ever again. I did send a detailed letter expressing my frustration with their lack of transparency and customer service and received an email back that they would give me a credit of $12.70. Honestly I was shocked that LENSABLE thought this would be an acceptable response. I will not do business with this company again and if anyone asked my opinion I would tell them NOT to waste their time and money.