Lensabl

Super affordable prescription lenses, without leaving home 🤓

1.8/5
About

Convenient Online Lens Replacement Service. Get the high-quality lenses (all types, including blue light lenses) you need directly from our certified lab. Send us your frames and we'll do the rest. Starting at $77.

Would you recommend this product?
11 Reviews1.8/5

Easy to give life to some old frames I had laying around. I was able to send in the frames and get them back quickly with my new prescription and blue light blocking added on.

Pros:

- Quality - Customer Service - Easy process

Cons:

Happy w/ the overall process, so nothing to add yet

This company is horrible! They stole my money by putting the wrong lens in my glasses frames. Customer service don't care about the customer. Save your time and money and go somewhere local to take care of you glasses needs. I really hope they go out of business because they are the biggest scammers I ever seen. I plan to report then to BBB. .

Pros:

Nothing

Cons:

They sent the wrongs lens on my frames and refuse to fix them

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Overall not a good experience and I will not be using them in the future or recommend them to anyone.

Issues I faced:

* The wait time: It took FOREVER to get my glasses back (note: I was on the East coast, so if you are in the West coast, your shipping experience probably won't be as long). But for me, it took almost 1 month to get my glasses back. It took over a week for the box to ship for me to put my glasses in. It then took a week to ship it back. The glasses just sat around the Lensabl office for another week, and finally it took another week to ship back.

* They DID NOT follow instructions: I requested the original lenses in the glasses be sent back with the new ones that they were being replaced with. Only one of my original lenses came back. I sent in an inquiry to let them know that one of my lenses had been lost and have yet to get a response. I sent in a second inquiry and still waiting for a reply.

* Communication was not good: I kept having to send in inquiries proactively to inquire into the status of my glasses. I wanted them to be more proactive in letting me know where the glasses were or note any delays.

* Edges are not polished: I don't recall even seeing an option for polishing the edges, but my glasses came back with unpolished edges, and I hate the unrefined look of them (I'm going to have to take the glasses into a local optical shop to get the edges polished). I ordered one of the most expensive lenses on Lensabl, so I expected polished edges, but sadly this was not the case.

Pros:

Easy ordering process

Cons:

Long shipping/processing time; lost replaced lens; not proactive in communication

Upvote (3)Share

First time user, and thoroughly pleased with the results. Forced to explore options because a local optical shop wouldn't put lenses in frames I'd purchased from a third party, I found Lensable and a couple others via Google. I had reservations about ordering prescription eyeglasses online, and took pause due to some other customer reviews of Lensable, but Lensable proactively reached out to me via an email as I was stepping through their online ordering process and rapidly addressed my concerns. I decided to give it a go and I was not disappointed. I didn't short-cut their process in any way, made sure I provided all the prescription information, pupillary distance, etc. they require, and it all worked exactly as advertised. The result was perfect eyeglasses that surpassed the quality of a similar pair I received from my local optical shop. Very impressed with the quality and service. Top notch. Glad I used them. I'll order again from Lensable with no reservations in the future.

Pros:

Quality product and workmanship; Great customer service.

Cons:

I didn't encounter any cons.

You order and expect a flawless delivery of your glass within three weeks as they state. They send half finished orders within maybe two months, when you complain (like I did) that they forgot to polish the edges (even though the assured you a quality check before anything is sent out), they ask you to send them back and then you never hear from them again until you complain. I have not had my glasses returned to me in over a month. I would never use them again and I will not recommend them at all.

Pros:

Good value proposition it stops at that though.

Cons:

Their fulfillment is a joke. Awful customer service. Zero communication. Likely using third party labs and zero control on quality.

Big Problems with Lensabl.com I contacted Lensabl to make sure they could fabricate lenses for a pair of Rudy Project prescription inserts. I included a link to the manufacturer's website where they could find all of the information about the insert and the frames they're used with. A Lensabl rep replied that they could, so I placed an order and shipped them my inserts. A few days later, I checked my order status on the website and discovered my order was on hold because they needed the "Ocular Center Height (OCH)," a number they did not ask for when taking my order. After doing a little research and realizing it was impossible to determine my OCH once they had the inserts, I decided it would be better to have the lenses fabricated by my local optician. I emailed Lensabl to cancel the order and obtain a refund, but they refused. A day after that, I noticed that the website still said "Ocular Center Height (OCH) is required to complete your order." I inquired again about my order status and was informed that "You can disregard the missing information for the OCH. It is not required and we have everything we need." When I finally received the new lenses, it was immediately apparent that something was wrong. My vision was dangerously poor, and the glasses were unwearable. After some experimentation I realized that Lensabl had failed to correct for the geometry of the inserts when installed in the frames. Clearly, Lensabl did not have everything they needed and proceeded to fabricate the lenses anyway. Now, I have a useless pair of glasses and the best they are offering is a 25% discount on a do-over. Not cool.
My first Lensabl order came back in about 2 weeks, not bad, but with a blemish in the middle of the right lens (which should have been caught by inspection). They were pretty good about replacing the lens so I gave them a second try. After three weeks of hearing nothing I contacted customer support and they said "your glasses are shipping out tomorrow." This is same reply came each time I contacted them - for weeks. The glasses finally shipped out after six weeks. They are fine, not perfect due to the tricky nature of the Maui Jims I sent in, so I will live with them. But the poor customer service will have me going somewhere else in the future. There was no reason to consistently lie - just be straight, I would have been fine if they'd just told me they were backed up and the order was delayed.