CSAT/NPS/CES can feel .. dumb and easily get poluted by issues outside of a support teams influence
Klaus let's you set goals for how conversations are conducted and get the whole team involved scoring those goals.
We found it improved CSAT as the whole team saw each other's strengths and weaknesses and how our company goals made for better interactions with customers
Companies are different and value different things Klaus gives you a chance to define and measure your own unique quality metric which is 🔥
Very kitty centric - what about a dog mode?
this is a need
not much alternative