Inline Help

The AI-first customer self-service

584 followers

The AI-first customer self-service

584 followers

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Knowledge base software

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Customer support tools

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AI Chatbots

Connect your knowledge base to Inline Help for an in-app assistant that generates support on the fly. Enjoy real-time explanations, interactive tooltips, a chatbot, streamlined ticket responses, and a comprehensive search function, all in one widget.

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Launch tags:Customer Success•Customer Communication•Artificial Intelligence

Launch Team

Lightfield — AI-native CRM that builds itself and does work for you

AI-native CRM that builds itself and does work for you

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Inline Manual

Maker

📌

Hello Product Hunt ⊂(｡◕‿◕｡)つ, We have been a bootstrapped and profitable indie company for the last ten years, and we are excited to show you our latest product, Inline Help. ❌ We believe that chatbots are not IT for customer support and that AI has better uses. Chatbots are helpful to some extent, but when you ask around, how do customers view them? Many people plugged chatbots in but forgot to measure users' experience; instead, they measured how many tickets were left to be handled by humans. Inline Help is built around unobtrusive and proactive customer support features that are easy to manage from a single source (knowledge base), and it takes about 5 minutes to implement. ✅ The feature we are proud of is "Explain This", which allows the user to pick any part of your product and get it explained. The explanation is generated on the fly from your knowledge base; you do not need to have the content prepared; we will figure out the user's context and find the most fitting parts of the text we can then use to generate the content. It reduces the number of chatbot interactions! ✅ Together with Tooltips that you set once, e.g. on all headings in your app, you don't need to create content. Just mention the feature in your knowledge base. This way, you do not need to add content where users might not require it. 👀 You will know which parts of the application confuse users from both features so you can improve your product. ✅ We also have a chatbot, of course, which is great and works to close the loop when someone gets an explanation; they can then seamlessly talk to a chatbot to clarify more in that context. We are planning more innovative, proactive, yet unobtrusive features for in-app support to ensure users get help where and when they need it most. 😺 Sign up for Inline Help today and receive a 50% discount on your first three months. We are committed to ensuring you get as much value from our service as our existing customers. Thank you for your support and feedback! ❤️

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2yr ago

fynk

@sotak congrats on the launch! Love the unique take on how chat bots should be used to actually be helpful 🔥

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2yr ago

@sotak All the best Marek, awwwwsome product. I loved the face you created 😍

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2yr ago

Inline Manual

Maker

@fscholz Thank you Felix! There are some interesting stats behind this. Forrester's survey in early 2023 found that chatbot experiences got an average rating of 6.4/10. 50% of consumers said they often feel frustrated with their interactions with chatbots, and nearly 40% of these interactions were told to be negative. Did it change with more AI around one year later? Is it worse? Or better? I think it is worse actually, as the AI chatbots made it into voice, which I think got even worse reputation.

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2yr ago

@sotak Looks cool... congratulations on your Launch and UpVoted 🙌

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2yr ago

Hoory AI

@sotak congrats and good luck

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2yr ago

PageAI

💎 Pixel perfection

This works like MAGIC 🪄 Super clever idea to have contextual help. I appreciate that more than the chat, although that works pretty well once you narrow down on the question. Definitely takes a lot of pressure off of support and is worth its weight in good. Fantastic work! 👏

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2yr ago

Inline Manual

Maker

@dan_mindru Thank you Dan! Takes a lot of pressure from the chatbot too, which is more than desirable. 😅

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2yr ago

Flat

As a founder in the digital adoption space, the intersection of customer support experiences and documentation is a major opportunity - we all want to to give seamless human-computer-interaction through co-pilots, but documentation and "meta-software" are the bridges to get there :) do you have agents and co-pilots in your roadmap? Hard problems but excited to follow work work, Marek! Congrats

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2yr ago

Inline Manual

Maker

@harrisonjohnson yes, we have been in digital adoption space for the last decade. Inline Help is trying to take a different look at the problems there are in the "traditional" DAP implementation. AI enabled a lot of those new features and it is actually helping. And yes, we have copilot on our roadmap, but with a twist. :) Can't wait to show it, but first we want to get these initial features right, because we need to rethink the entire product ecosystem when it comes to support and product documentation. Thank you for your support!

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2yr ago

Flat

yes! So ironic that one of the biggest barriers to the DAP market is ... adoption 🙃 very excited to follow along -and yes totally understand, reliability is important in the category. Will keep an eye out and congrats again :)

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2yr ago

Web3 Antivirus for Chrome

Hello Marek, Congratulations on the launch of Inline Help! It's great to see a product that enhances the user experience with such an intuitive and context-aware approach. The "Explain This" feature sounds particularly innovative, ensuring users get the help they need without sifting through irrelevant information. I'm curious, how does the system handle highly specific or technical queries that might not be directly addressed in the knowledge base? Best of luck, and I'm looking forward to seeing how Inline Help evolves!

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2yr ago

Inline Manual

Maker

@alex_dulub Hi Alex, thank you for your support and a great question. As long as some bits are in the Knowledge Base, then it should figure it out, but of course it depends. Can't say 100% but would be happy to test specific scenarios. :) We will be adding handling knowledge with semantics in mind, so this will only get better in the future. Needless to say, it also depends on the user's context and if it is available. These are the challenges we are working on and we are very much enjoying these. Nothing is impossible. :)

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2yr ago

Videotok

good luck with the launch! I've been following Marek on Twitter, and seeing him building inline help has been amazing. The product has a lot of potential and provides something completely different to other support products.

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2yr ago

Inline Manual

Maker

@solerbor I appreciate it, Borja! It is a new user experience, and from our observation thus far, it looks like users like it. No wonder, though, most users prefer to use self-help if it is well designed rather than reaching out to the human. :)

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2yr ago

I love this! We have a unique service, Jobsolv Signature, that copy alone can’t always convey what it is so would love to implement something like this!

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2yr ago

Inline Manual

Maker

@kamea 😍 Reach out to us and the team will be happy to onboard you. The trial is 14 days, plenty of time, and we have a dedicated onboarding, we can showcase it right on top of your app, to ensure you are all set and it works for you. 🚀

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2yr ago

Congrats on the launch! I know Marek for over 15 years. He's always crafting and improving his products with his customer's happiness in mind. You'll be in good hands if you choose Inline Help!

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2yr ago

Inline Manual

Maker

@jojototh Thank you Jozef! This, coming from you, means a lot to me.

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2yr ago

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