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From the maker

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Liz Tsai
@elizabethtsai · Founder, HiOperator
Hi everyone! I’m the co-founder of HiOperator along with @philsalesses and we’re excited to share what we’ve been working on. We provide scalable multichannel customer support as a service staffed by Americans.

We believe that startups and companies should be able to outsource customer service - including for overflow and after hours support - without suffering drops in quality and losing out on customer learnings.

Our goal is to keep customer service agents in the process and make them more efficient by integrating bits of tech into the workflow - i.e. automating order capturing and using adaptive UIs.

Happy to answer any questions either here or at liz@hioperator.com. Would love any and all feedback! We love learning about what’s most important to you and your company when it comes to supporting your customers. :)

Discussion

 
Niv Dror
@nivo0o0 · Writer/Social Editor @ProductHunt
"Behind the scenes at HiOperator" http://i.giphy.com/xGWD6oKGmkp6E...
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Liz Tsai
@elizabethtsai · Founder, HiOperator
Hi everyone! I’m the co-founder of HiOperator along with @philsalesses and we’re excited to share what we’ve been working on. We provide scalable multichannel customer support as a service staffed by Americans We believe that startups and companies should be able to outsource customer service - including for overflow and after hours support - without... Show More
J. Alexander Curtis
@_jacurtis · Co-Founder, OhMyTix
I have to say that I think you have an awesome product. I think it is great that in order to solve the problems in the customer service space that you actually built a service instead of the 1,000,000,000,000,001th helpdesk SASS product The pricing seems very affordable (considering what it is replacing). If I wanted after hours support it would probably... Show More
Tiffany Kuo
@tiffanyamykuo · Co-Founder of Multiply Labs
As a customer, I hate speaking to a machine. But as a start-up founder, it's hard to get work done if I'm on the phone 24/7! Love what y'all are doing! Also.. customer analytics is an great cherry on top
Gabriel Lim
@sg_gabriel · Co-founder, Saleswhale
Very nice! After hours support is big thing for us -- considering the fact that we operate in a different time zone. HiOperator would probably add years back to my life when I'm no longer doing 4 a.m. support calls personally anymore :D
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