HelpCrunch 📥 - Customer Communication Platform 2.0

Smart Customer communication: Live chat📝 + Email marketing📧

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HelpCrunch is an all-in-one customer communication platform combining a modern live chat, email marketing automation and helpdesk, designed for effective customer service, marketing and sales.

HelpCrunch is a perfect fit for SaaS, e-commerce and other online businesses that need a fast and powerful tool to interact with and support their customers.

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Reviews

 
  • Matt Pliszkadiscovering SaaS apps at picksaas.com
    Pros: 

    all-in one messaging, live chat, ticketing app

    Cons: 

    would be great to see more integrations (e.g. WIX, Weebly)

    One of the more interesting live chat solutions out there.

    Matt Pliszka has used this product for one month.

Discussion

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Lana Meisak@lana_meisak · Marketer, Gismart
WOW! Thank you so much for featuring HelpCrunch, @therealsjr! Hello, Product Hunters! We are so excited to introduce HelpCrunch, a one platform to manage all customer interaction on web or inside mobile app, on Product Hunt! The core tools combined in HelpCrunch are real-time user intelligence and continuous messenger on the web and inside mobile app that stores all customer conversation in one thread. We aim to help businesses communicate on a whole new level – reaching customers with a relevant message, at the right moment of time, on the right platform (on web or inside mobile app). We would love to hear what you think about HelpCrunch and if anybody has any ​questions, please ​fire away! !!P.S. We would like to offer special deal for Product Hunters - sign up and use HelpCrunch FREE FOR 2 MONTHS. Don’t forget to message us the promo code in the chat once you log into your personal HelpCrunch account -“ProductHunt007”!
Alexandra Lamachenka@alexstrvinsky · Head of Marketing at SplitMetrics
Thanks for submitting a great service! Will definitely check it out soon! Just one question, is it possible to integrate only your smooth Real-time messaging solution? Thanks :)
Lana Meisak@lana_meisak · Marketer, Gismart
@alexstrvinsky Thanks for checking out HelpCrunch! Sure you can, but the good thing about HelpCrunch that you get all tools to use (CRM, live chat for web and in-app messenger for Android or iOS mobile apps) in one package for the same price. We actually have four pricing plans based entirely on number of users you communicate with. Feel free to sign up with “ProductHunt007” code and use our system free for 2 month!
Elena Shkarubo@elena_shkarubo · Founder, CEO, MeetnGreeMe
It sounds interesting! So can I use this service for, lets say, a kind of skype verification of my customers? Thank you and good luck! :)
Eugene Dounar@eugene_dounar
@elena_shkarubo depends on what is the exact process of the verification. We can provide a real time chat that integrates with your web/mobile login system. So you will be able to chat with them and verify if they are real persons. Throw us an email at info@helpcrunch.com if you're interested
Elena Shkarubo@elena_shkarubo · Founder, CEO, MeetnGreeMe
@eugene_dounar @elena_shkarubo I will! Thank you :)
Raghavender Rao Jitta@jittarao · Founder of ConvertFox
Nice find @therealsjr — going to try it out...
Lana Meisak@lana_meisak · Marketer, Gismart
@jittarao Sure, give it a try! We would love to see you among our customers! :)
Steffan Howey@steffanhowey · CEO, Lifecycle
How does this differ from Intercom, or using another live chat feature with a CRM integration?
Lana Meisak@lana_meisak · Marketer, Gismart
@steffanhowey Thanks for asking! We kind of expected this question. :) Conceptually, HelpCrunch and Intercom are on the same page really. The main difference lies in our product positioning. IMHO, Intercom is for large SaaS that can actually afford paying for it. It’s an expensive product for small businesses, not to mention startups and sole product developers. We build HelpCrunch to be affordable not only for large businesses but also for a medium and small business. And we are planning to stay this way. I think there are many tools on the market for large companies with complex sales, marketing and customer support activities, but not as many tools for smaller businesses. We hope that HelpCrunch would be a great fit for such companies. Also we are planning to add more customer touchpoints (so far we have messaging and email) that would bring a great value for online-to-offline companies such as sms-messaging (as an option to message via messenger and email) and VoIP service.