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HelpBar enables users to search help resources, navigate your product, and launch other “Extensions” from within your product, helping them get answers and achieve success quickly.
With our product education content spread across various channels, Helpbar has been the exact tool we've been looking for at Vitally to help bring it all together for our customers. The fact that it all lives within our application is what makes it truly magical for our customers.
With Helpbar, we've been able to quickly and easily surface not just our help center content, but also the materials we've created in Vitally Academy (product education videos), Vitally Blueprints (real customer use cases), and our vast library of blog posts and webinars for thought-leadership.
All this and I haven't even mentioned the AI part of the tool, but that has been incredibly impactful for our team and customers. On sales calls, our account executives are able to pull up the Helpbar mid-call and show prospects how to proactively get answers in real-time, and for our support and customer success teams, it's given them a tool for customers to leverage on their own versus always having to contact us for help.
Thank you Chameleon team for providing such an excelling tool that's easy to implement and even easier to use!
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Added an incredible amount of value with very little setup time. Almost instantly had our users finding better support content than the traditional methods from where they needed the support the most. The AI components have me excited for what is coming next. I've also started using the provided analytics to learn more about what my customers do not understand well. Really happy with everything Chameleon does. Keep up the good work.
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1 viewThanks Steve, this is a great summary of the value that customers can get from HelpBar! The AI is live now -- users just have to ask a question (with a ? at the end) -- try it!!
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The team was super responsive to help us get Helpbar setup with a new content source, which enabled our team to launch the Helpbar quickly and without issue. Our users have had positive feedback now that they're able to search our libraries from directly within the application, and the ability to pin content dynamically by user/page has been a huge win for targeting our content to the right people at the right time.
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thanks for the support @robert_beckett, it was a pleasure to work with you and the carebridge team. onward and upward!
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Helpbar.ai