Help.center

The AI-first yourcompany.help.center is here ✨

5.0•5 reviews•

151 followers

The AI-first yourcompany.help.center is here ✨

5.0•5 reviews•

151 followers

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Knowledge base software

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Customer support tools

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AI Chatbots

Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. AI automatically learns the knowledgebase articles to generate simple and instant customer answers. You can improve the AI answers from user feedback!

Free Options

Launch tags:Web App•Productivity•Customer Success

Launch Team

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Maker

📌

Hi ProductHunt 👋, I am so excited to launch our 6th micro SaaS product. We have been running B2B SaaS products for the past 5 years with thousands of customers and a super small team. Delivering a positive customer experience was our No.1 priority. As a bootstrapped company, we always try to automate things. Both were conflicting when it came to customer support; hence we struggled to provide consistent support for our products. "Necessity is the mother of Invention" is true in our case. We really needed a self-service help center where customers get instant replies to frequent questions and our support team gets time to focus on helping people that need urgent assistance. The introduction of openAI ChatGPT was a breakthrough in what we were trying to achieve ⚡️ Here is what happened in the past few months. 1️⃣ - We bought a relatable domain - https://help.center (3 weeks of bargaining 🤑) 2️⃣ - The team started working on the AI chat and AI search in Knowledgebase using chatGPT. 3️⃣ - Implemented it in a few of our products collect.chat, whatsform, and formtonotion 4️⃣ - We saw a 50% reduction in support volume & started improving help.center each day. 5️⃣ - Soft launched help.center on Twitter, and early users started loving it. AI chat demo 👉 chat.help.center/product... (ProductHunt help center + launch guide) Knowledge base demo 👉 whatsform.help.center (Our micro SaaS: WhatsForm) We are a little late to the AI party. But we are confident we can add value with Help.center. We hope you will try out Help.center and let us know your thoughts.

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3yr ago

Trivia by Typito AI

Congrats on the launch team! @shyjal @aslamabbas @asifmohd95 @ingavu Appreciate the one-click option to import articles from some of the popular knowledge base tools. 🙌 How does Help.center compare with Fin (Intercom) and other similar tools?

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3yr ago

Help.center

Maker

@tmatthewj Glad you liked the import. Yes Help.center is an alternative to Intercom Fin. Intercom's idea of Fin is to insert the AI agent to support customers in certain workflows. It's a great approach. We keep it simple. It's bot-first. Customer is always attended by the AI chatbot and thus aids to deflect tickets faster. We have also focused on adding AI features to the search bar in the knowledge base. With a search bar only-approach, the customer still has to dig around, find the right keywords, and digest the articles to get the answer they need. In most cases, AI can do this same task in seconds. Intercom does have the human handover feature, which we don't. But most importantly Intercom Fin is expensive. Help.center is an easier affordable option.

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3yr ago

Amazing thought: building a product leveraging Chatgpt for customer success. Can i use a custom open ai model that I built on my data inside the product?

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3yr ago

Maker

@tonypaul_hb Thank you for your kind words, Tony ❤️ We use openAI models with your custom content to answer customer questions in the help center chat and search. Can you elaborate on what type of data you are looking to train the AI model?

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3yr ago

Paige

Shyjal, Aslam and other makers of this product - congratulations on the launch!! 🎊 Help.center (can imagine your efforts in order to get this domain 😅) is really useful product for each business. Some questions - how many languages does Help.center support? And about your competitors - saw several solutions in the form of chatbots (on PH as well) that do the same in customer support sphere. How're these solutions differ from you?

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3yr ago

Maker

@anna_sv Thank you Anna 🤗 We support all major languages; also, you can translate anything in the knowledge base. Also, AI can answer questions in multiple languages. The customer support market is very saturated indeed. We made it simple to use. It's bot-first. The AI chatbot always attends to the customer and thus aids in deflecting tickets faster. We have also focused on adding AI features to the search bar in the knowledge base. With a search bar only-approach, the customer must dig around, find the right keywords, and digest the articles to get the desired answer. In most cases, AI can do this same task in seconds. We also have affordable plans compared to competitors like Intercom Fin.

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3yr ago

Congrats on the launch! But, on your pricing page "Limitedⓘ" has this info icon, but when clicking it nothing happens. What are the limitations?

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3yr ago

We've been using help.center for about two weeks now to give personalized support to users of our consumer app. We were getting a lot of repetitive questions over email; now most of them get answered by help.center instantly!

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3yr ago

Help.center

Maker

@xaneem Thanks Saneem for being an early user of Help.center

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3yr ago

Intervo

💡 Bright idea

I've been using Help.center for a couple of weeks now and it's made a noticeable difference in our customer support at CodeDesign.ai. After importing our help docs from Intercom and training the AI with custom messages, which took just a few hours, we've been able to drastically reduce the time spent on support without the need for dedicated staff. I had a few suggestions during the process, and @shyjal was quick to take them on board. One change I particularly appreciated was the addition of a call-to-action button after someone interacts with the AI chatbot. What stands out to me is not only the product itself but also the responsive and dedicated team behind it. In all honesty, I recommend Help.center to anyone looking to improve their customer support experience. Kudos to the team on a successful launch!

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3yr ago

Maker

@manjunath_m1 Thank you for supporting Help.center from Day 1 ❤️ Your suggestions helped us refine the overall experience of the Help.center.

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3yr ago

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5.0

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Help.center

The AI-first yourcompany.help.center is here ✨

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