Help.center

The AI-first yourcompany.help.center is here ✨

5.0•4 reviews•

150 followers

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Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. AI automatically learns the knowledgebase articles to generate simple and instant customer answers. You can improve the AI answers from user feedback!
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Launch tags:Web App•Productivity•Customer Success
Launch Team
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What do you think? …

Shyjal
Maker
📌
Hi ProductHunt 👋, I am so excited to launch our 6th micro SaaS product. We have been running B2B SaaS products for the past 5 years with thousands of customers and a super small team. Delivering a positive customer experience was our No.1 priority. As a bootstrapped company, we always try to automate things. Both were conflicting when it came to customer support; hence we struggled to provide consistent support for our products. "Necessity is the mother of Invention" is true in our case. We really needed a self-service help center where customers get instant replies to frequent questions and our support team gets time to focus on helping people that need urgent assistance. The introduction of openAI ChatGPT was a breakthrough in what we were trying to achieve ⚡️ Here is what happened in the past few months. 1️⃣ - We bought a relatable domain - https://help.center (3 weeks of bargaining 🤑) 2️⃣ - The team started working on the AI chat and AI search in Knowledgebase using chatGPT. 3️⃣ - Implemented it in a few of our products collect.chat, whatsform, and formtonotion 4️⃣ - We saw a 50% reduction in support volume & started improving help.center each day. 5️⃣ - Soft launched help.center on Twitter, and early users started loving it. AI chat demo 👉 chat.help.center/product... (ProductHunt help center + launch guide) Knowledge base demo 👉 whatsform.help.center (Our micro SaaS: WhatsForm) We are a little late to the AI party. But we are confident we can add value with Help.center. We hope you will try out Help.center and let us know your thoughts.
Matthew John
Congrats on the launch team! @shyjal @aslamabbas @asifmohd95 @ingavu Appreciate the one-click option to import articles from some of the popular knowledge base tools. 🙌 How does Help.center compare with Fin (Intercom) and other similar tools?
Aslam Abbas
Maker
@tmatthewj Glad you liked the import. Yes Help.center is an alternative to Intercom Fin. Intercom's idea of Fin is to insert the AI agent to support customers in certain workflows. It's a great approach. We keep it simple. It's bot-first. Customer is always attended by the AI chatbot and thus aids to deflect tickets faster. We have also focused on adding AI features to the search bar in the knowledge base. With a search bar only-approach, the customer still has to dig around, find the right keywords, and digest the articles to get the answer they need. In most cases, AI can do this same task in seconds. Intercom does have the human handover feature, which we don't. But most importantly Intercom Fin is expensive. Help.center is an easier affordable option.
Mighil
GNGM
Congrats on the launch! How much did you pay for the domain name? ;)
Shyjal
Maker
@verfasor 💰💰🙈
Shyjal
Maker
@verfasor Thanks by the way ❤️
Anees.v
Appmaker.xyz
I really like the domain name you've chosen, help.center. It sounds great! I'm curious though, how are you able to provide a free plan for a ChatGPT based product?
Aslam Abbas
Maker
@mohammed_anees Spent many days and dollars to get that domain :-) Good question. Our free plan comes with limited AI features. You can create yourcompany.help.center and add help articles. You will also be able to test the AI features (30 conversations is the limit in free plan). Post the limits, AI chat and AI search will not function. I hope this answers your question.
Saneem
We've been using help.center for about two weeks now to give personalized support to users of our consumer app. We were getting a lot of repetitive questions over email; now most of them get answered by help.center instantly!
Aslam Abbas
Maker
@xaneem Thanks Saneem for being an early user of Help.center
Manjunath M
Intervo
💡 Bright idea
I've been using Help.center for a couple of weeks now and it's made a noticeable difference in our customer support at CodeDesign.ai. After importing our help docs from Intercom and training the AI with custom messages, which took just a few hours, we've been able to drastically reduce the time spent on support without the need for dedicated staff. I had a few suggestions during the process, and @shyjal was quick to take them on board. One change I particularly appreciated was the addition of a call-to-action button after someone interacts with the AI chatbot. What stands out to me is not only the product itself but also the responsive and dedicated team behind it. In all honesty, I recommend Help.center to anyone looking to improve their customer support experience. Kudos to the team on a successful launch!
Shyjal
Maker
@manjunath_m1 Thank you for supporting Help.center from Day 1 ❤️ Your suggestions helped us refine the overall experience of the Help.center.
Haris Sulaiman
Cloodot
Congratulations on the launch.
Shyjal
Maker
Thank you @haris_sulaiman1 🙌
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