Front Chat brings live chat into your inbox. Messages sync instantly between your website and Front, so your team can respond faster to website chats without switching tools. Use the same workflows for live chat that you use for your other channels in Front, where getting help from a teammate is as simple as @mentioning them.
Consolidate tools into one. Why pay a separate charge for Intercom?Cons:
It doesn’t yet have the lead generating functions like Operator in Intercom, but it still might be good enough for us to make the switch.
I’ve been a front customer most of this year. We use it exclusively as a Sales channel aggregator, and it is extremely powerful. We do 2-way SMS across numerous numbers, live chat, and multiple Facebook inboxes, and Twitter. This tool has brought us closer to our customers than any other tool on the market. Only other issue is that contacts are not able to sync with other tools yet, but with the upcoming PieSync integration, this should be resolved very soon.Tim Berman has used this product for one year.