Front 4.0

Shared inbox for more productive teams

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#5 Product of the DayNovember 15, 2018

Meet the brand new Front! We’ve completely redesigned the Front app to be faster, more intuitive, and help you save more time conquering email with your team. We rebuilt the core workflows of Front to make collaborating on shared conversations simpler with a fresh, modern design, along with a complete app rewrite in React.

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Reviews

  • Matt Aunger
    Matt AungerWriting & marketing at @HelpDocs
    Pros: 

    Great design

    Easy to use

    Cons: 

    None

    I have to say, I love this update from Front. The design is slick and the workflows are either the same as before, or a whole lot better. Super intuitive and easy to use. Well done.

    Matt Aunger has used this product for one week.
  • Olivier Martineau
    Olivier MartineauCofonder at SPREAD
    Pros: 

    Perfectly tuned for the real users. The first support software that my team loves.

    Cons: 

    Only in english

    Everybody know how to use email software : your team will master it in minutes.

    But the collaborative aspect of Front will change the game !

    Olivier Martineau has used this product for one year.

Discussion

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Mathilde Collin
Mathilde CollinMaker@collinmathilde · CEO, Frontapp
Hey everyone! I’m the CEO and co-founder of Front. We’ve spent the last 6 months rebuilding Front from the ground up, and I’m thrilled to finally share it with you! Our biggest investment was completely rewriting the app in React for faster performance, a more modern design, and a strong foundation for new features in the future. We also rebuilt the core workflows of Front to make collaborating on shared conversations simpler — emails, SMS texts, social media messages, and more. Now, every user has their own personal workspace for handling Front messages, a clear view into who’s involved in each conversation, and a natively integrated calendar for staying on top of meetings and calls. We’ve also expanded Front’s rules engine to enable more powerful workflows using AND/OR conditions and rules sequences that are easier to maintain when processes change. Can’t wait to hear what you think! Let me know if you have any questions 🙂
Brett Hellman
Brett HellmanPro@bretthellman · ceo@matter • former ceo@hall (acquired)
@collinmathilde congrats... Love the modern look and feel, rules and calendar integration.
Mathilde Collin
Mathilde CollinMaker@collinmathilde · CEO, Frontapp
@bretthellman thanks 😊glad you like it!
Steven Rueter
Steven Rueter@rueter · Developer
@collinmathilde congrats to you and your team, this is really impressive. I particularly love your philosophy of transparency that you discussed at SUS this year. For anyone who hasn't seen it yet, I suggest watching Mathilde's interview:
Mathilde Collin
Mathilde CollinMaker@collinmathilde · CEO, Frontapp
@rueter thanks 🙂let me know if you have any questions about it!
Jake Peters
Jake Peters@jakeapeters · CEO & Founder @HelpDocs
I’ve really been enjoying the new Front. UX makes collaborating on tickets easier, and the UI’s beautiful. A great update to an already excellent product. 💪
Mathilde Collin
Mathilde CollinMaker@collinmathilde · CEO, Frontapp
@jakeapeters so great to hear! 🙂
Alexandre Mouriec
Alexandre Mouriec@mrcalexandre · CS @ IUT Lannion | Side-projects Lover
So many cool new features in this version! Congrats on launching @collinmathilde and the Front team 👏 The kind of tools I want to use even if I don't need it yet :) Having everything in one place means fewer tools so less context switching, helping focus and Deep Work 👍 More and more companies are now switching to React with lots of benefits (I was talking with one this afternoon) Good to see Front do the same
Mathilde Collin
Mathilde CollinMaker@collinmathilde · CEO, Frontapp
@mrcalexandre we're really happy with the decision to switch to React! a big effort for our team but we think it's the right move for our long term foundation.
Dan Edwards@de · Design at Product Hunt
Hey @collinmathilde! Congrats on the launch 😃 Front is a brilliant product, we enjoyed it for several months and this new version looks amazing. The only downside we found with it is the pricing, for what we needed we were paying $45 per month while with Spark Mail we went down to $23.97 per month, (and now I'm not part of the agency I was with and back down to just me, I can use it for free). I'm not saying you should simply reduce your pricing to compete, but have you considered a free plan for people like me that like your product but can't justify the additional costs? And would you consider a lower pricing offer for small teams that want less functionality? If it helps, the features we needed were: - Shared/group email for internal discussions around email - Shared drafts - Our support chat messages to go into a separate inbox/channel - Tagging - Integration with Slack & Twitter Again, we were a customer for months and really did love the product, congrats on the launch and keep up the great work.
Mathilde Collin
Mathilde CollinMaker@collinmathilde · CEO, Frontapp
@de Thanks for sharing this feedback — we want to make sure our pricing continues to match the value teams get from Front. We’re thinking through what that looks like for teams of all sizes, so this is really helpful. We hope to see you back on Front someday!
Dan Edwards@de · Design at Product Hunt
@collinmathilde No problem at all, like I say it's not that I didn't see the value in Front, but that I couldn't justify the additional cost for the features we used. But I appreciate that every team is different and I know there's a ton of people that will get everything out of Front. Hopefully will see you again, yes :)