ExcelChat!

Instant help from Excel support experts

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Reviews

 
  • Pros: 

    Great concept, potentially really useful resource, I hope it works

    Cons: 

    After 1 hour the 'Expert' didn't understand the problem. V frustrating. Think they would have understood in minutes if we could speak.

    The solution I needed was probably complex but understanding the problem was not. After an hour the 'expert' still did not understand the problem let alone have a solution. So this was a serious waste of my time. I fell this would not have happened if we could speak to each other.

    Also the sound notification using Apple and Chrome doesn't work meaning it's hard to work on other tasks while waiting for the response.

    I'm, sure I would recommend this if these significant issues could be fixed.

    Harry Lopes has used this product for one day.

Discussion

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Christopher OberederMakerHiring@thecreativchris · Co-Founder of Kamibox (100M users)
Hey Product Hunt,   I wanted to let you know about ExcelChat!, which has the potential to make anyone an Excel master. Please check it out and let me know what you think.   ExcelChat! is offering a way for students and professionals to receive help with their Excel problems, just by uploading the Excel sheet at hand. However, unlike automated assistance tools, ExcelChat! connects users with a tutor who then responds directly with customized answers and explanations.   To use the website, users simply upload their Excel sheet and hit send, optionally typing in additional information that will help their tutor answer the question. They also assign the question to the error message that they are getting, which aids in matching their request with the right tutor. Within seconds a tutor will respond with an in-depth explanation and at the end he will disclose the answer. The user can view how the expert is solving the problem and can ask questions if he needs further clarification. Currently, the website is totally free and experts are available from 9AM to 12AM (PST).
@thecreativchris Hi guys, interesting concept, can see a lot of people needing this service. Btw. you should probably add time zone information to the "Experts will be available between 09:00am and 11:59pm" text.
Christopher OberederMakerHiring@thecreativchris · Co-Founder of Kamibox (100M users)
@harzzn Hey Harri, thanks a lot for the feedback. We will implement that 👍 I hope you give it a try today, our experts are live now.
Danny Sauter@dannysauter · Co-Founder, Bamboo Marketing
Love the concept. A few more things I'd like to know from the landing page before signing up or feeling good about sharing this with friends: *How long does the typical response take? Are we talking minutes, hours, or days? *Who are the experts? What experience do they have? *Examples of common projects/problems you can help with
Christopher OberederMakerHiring@thecreativchris · Co-Founder of Kamibox (100M users)
@dannysauter Hello Danny, thanks a lot for your feedback 🙌 Please find the answers below. If you have any more questions/concerns just let me know, happy to help out. 1. You get connected to an expert within seconds and the expert delivers the full explanation in approximately 10 minutes. It depends on the complexity of the problem but we’ve designed the product so that most questions are fully explained in a 10-minute chat session. The whole process is live, so you can see how the expert is solving the problem. 2. The experts are specialists with Excel, we have a very thorough on-boarding process and we make sure they are able to deliver great explanations. 3. Our experts are able to help with anything Excel related including: #NAME, #VALUE, #REF! errors... Give it a try and you will experience the magic 🎉
Evan Warren@evanwarren87 · Product designer
My mom would love to use it.
Christopher OberederMakerHiring@thecreativchris · Co-Founder of Kamibox (100M users)
@evanwarren87 Thanks a lot! Our experts are live now, so she can start asking any time 👍
Mamamia@chewing_it · WWW
Nice idea indeed
Christopher OberederMakerHiring@thecreativchris · Co-Founder of Kamibox (100M users)
@chewing_it Thanks a lot! Give it a try, our experts are live now 🙌
Li@unbeliguoble
This is like clippy, but more useful! Question for you guys, I didn't see it in your privacy policy, but how long do you retain user's Excel documents/how do you ensure that those documents aren't compromised. I imagine users could be using real business data that they would want to keep secure.
Christopher OberederMakerHiring@thecreativchris · Co-Founder of Kamibox (100M users)
@unbeliguoble Hello Li, thanks for your feedback! This is our current privacy policy: https://www.excelchat.co/pages/p... Let me know if you would change something.