Donkey Support
Support your users through Discord/Telegram or Slack threads
45 followers
Support your users through Discord/Telegram or Slack threads
45 followers
Support your users through Discord, Slack or Telegram, rather than some additional chat interface you don't care about. Donkey Support is a lightweight website widget that turns customer messages into threads in the chat apps you already use. That way you can reply instantly without dealing with additional apps you have to deal with
Hey Product Hunt! 👋🚀
Easiest question of your life: do you really want to add another support inbox to your life?
Easiest answer: NO OFCOURSE NOT!
I built Donkey Support (🫏) because I didn't either. I already have enough messaging apps as it is. So in order to leverage those, I built a simple support widget, in which every session becomes a Slack / Discord / Telegram thread.
This way you can reply to customers from the apps you already use.
✨ What it does
✅ Drop in the widget
✅ Customer messages → become message threads in your Discord/Telegram/Slack channel.
✅ Reply instantly without switching tools
✅ Keep support fast, human, and just chill
🎁 Launch perk
I'm offering an INSANE discount: a FREE 1st month for early users who try it and share feedback 🙌
Go check it out, or roast the shit out of this app!
@khalid_eme hey khalid!
My onboarding now consists of 3 small steps:
Select the integration you want your support to be routed towards
log-in using OAuth
copy-paste a small code snippet into your own web app
Thats it, no more is required to use this application!
Way nicer replying inside Slack. Donkey Support's widget turns each session into a Slack, Discord, or Telegram thread, so support stays in chat apps. Tricky part is assignment and handoffs once more than one person replies. If you nail that, this doesn't feel like another inbox.
@piroune_balachandran thanks for this feedback Piroune!
When building this product, I mainly was considering to build a support tool solopreneurs and small teams. These teams do not have a full dedicated support team, hence I did not take handoffs and multi-agent responses into consideration.
If my product and teams using it will grow where this becomes a necessity, i will for sure build the features required to support this :)