Document360

The knowledge base software that scales with your product

Document360 is a self-service knowledge base software that helps to educate your customers about your product and reduce your support cost.
Embed
Featured
discussion
Would you recommend this product?
Saravana Kumar
Maker
Founder: Document360 + 3 other products
Hi Product Hunter’s, Document360 Founder here. Document360 is a Saas platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). Do we need another knowledge base platform in the market? This is the same question we had 2 years ago before we decided to build Document360. We have a few other enterprise products in the company and we were struggling to maintain a good knowledge base for over 3 years. We were using the knowledge base provided by the customer support tool vendor and struggling with so many gaps. When we started looking out for a better alternative, we realized the knowledge base market is dominated by customer support vendors and they pay very little attention to the knowledge base side of their product. They were missing trivial things like version control, auditing, category management was either clunky or limited to 3 levels, basic workflow (draft writer, editor) and so on. There are few products in the market that focus purely on Knowledge Base. We evaluated and even moved to one of them, only after a few weeks we realized they are not matured as well. On the other end of the spectrum, there are some extremely good enterprise documentation tools with rich features, but they are too expensive, too complicated with steep learning curve. We ideally want something in the middle ground, easy to use but rich with features. This is when we decided to build Document360 with the objective of providing a good knowledge base product with the complete set of features like great Markdown editor support, version control, seamless category management, powerful realtime search, clean UI/UX and so on. The product was softly launched at the beginning of this year. We didn’t make any big announcement or launch celebrations. We kept it quiet and worked with a few key customers and fine-tuned the product. The UI/UX is revamped 4 times completely based on usage patterns and feedback. 🙌 Customers : Today we already have some top customers using the product like Monday.com, Customer.io, Microsoft, IATA to name a few. A few customer live sites built using Document360 https://customer.io/docs/getting... https://airtechzone.iata.org/gui... https://help.koorong.com/ Shout out to @kevinwdavid for hunting us! We are super excited to be on Product Hunt today and will be around all day to hear about your experiences, any ideas and feedback you might have. 🙏
Share
Yam Regev
Co-Founder, and CEO at Zest.is
Some products and teams shine above the rest. Not b/c they are better than others but b/c they care more about their users. I just love this product and I appreciate Saravana's POV about putting users in the center. Way to go, team!
Share
Saravana Kumar
Maker
Founder: Document360 + 3 other products
thanks @yam_regev greatly appreciate your feedback.
Share
Saravana and his team are the real deal. They care about the problem they’re solving and have built a knowledge base tool that fulfills on it’s promise. It’s incredibly scalable and versatile, and the team behind the product is responsive and attentive. They’ve come a long way since their early versions - the current tool is a good fit for any size company needing a knowledge base that will scale.
Share
Saravana Kumar
Maker
Founder: Document360 + 3 other products
Thanks @aaron_krall1 for your great feedback. I still remember the day we sat down and gone through the User Interface improvements required on the on-boarding flow. Can't believe one year gone so quickly! We are happy we didn't jump and launch the product in a hurry.
Share
Hari HaranCreator of StackExchange.NET
A key to great service is flexibility. When I reached out to them, they created an experience and impressed me and my team with the initial set of demo's and presentations about the product.
Share
Suresh Sambandam
CEO, OrangeScape
All the best Saravanakumar for the launch
Share
I am using Document360 for my product documentation. I find the team listening to our feedback, gets the features with a real quick turn around time.
Share
David Henzel
Running TaskDrive.com and LTVplus.com
The product is awesome! I wish we would have had this back in the days at MaxCDN..
Share
Saravana Kumar
Maker
Founder: Document360 + 3 other products
@davidhenzel I'm sure there are many more products on your pipeline :-)
Share
I have been blogging for around half a decade. As an independent blogger who also a student, it's difficult to choose the right knowledge base. I have tried Wordpress, Medium, etc. As a tech blogger, the main difficulty I always face is pasting my code block as part of my post. I have tried mocking one of my blog post https://efficientuser.document36... I'm impressed with the way the code is getting highlighted, table of contents and SEO settings. The SEO settings are very handy, time to read and copy option to a code block is cool. Table of content and image previewer is something I looked for a long time in many knowledge base providers. In my case, I have to install multiple plugins to achieve syntax highlighting and table of content. And also it costs me to switch to a business plan. But in Document360, I could those were available in the minimal plan. As of now, I have a question. Is there any limitation on the number of articles/blogs I can post within the period of time?
Share
Saravana Kumar
Maker
Founder: Document360 + 3 other products
@efficientuser thanks for your feedback, we focused a lot on little things like this on the editor. We do not have any restriction on the number of articles you can publish on any tier. For your requirement the standard base startup plan should be sufficient, you don't need to be on Business. The main difference on Business Tier is it will allow for private knowledge bases (if in case you want to restrict the knowledge base only to your customers). Please reach out to us, we can certainly help if you see any restrictions on pricing.
Share
@saravanamv that's cool!
Share
As a Document360 key user, I've experienced this product as very flexible, function-rich and having a lot potential to grow further. And, most importantly, the Developers behind Document360 really listen to product requirements from users and they go the extra mile to deliver what is needed. I had various calls with the Document360 Development team during the year discussing specific publication requirements (esp. around Reader Groups and Self Registration) and all of it got delivered. Well done!
Share
Saravana Kumar
Maker
Founder: Document360 + 3 other products
@arjan_ros thank you very much for being our customers. You were always awesome giving valid feedback + appreciating our dev and support team whenever they deliver something for you. Every product team need customers like you at the early stage to shape up the product. Thank you.
Share
How is it different from intercom and other such platforms ?
Share
Saravana Kumar
Maker
Founder: Document360 + 3 other products
@mikedane7 as I mentioned in the intro comment, currently the knowledge base segment is dominated by help desk/customer support providers like Intercom, but they don't pay too much attention to the knowledge base side of things. Their editor is pretty basic, things like handling tables are either not present or cluttered. They don't have any version control, people will overwrite content every time they update. People who worked in Intercom Articles will know the challenges. The only plus side is they integrate nicely with their chat/support agents since you can look for answers during the response. We are addressing that issue as well by bringing the Intercom marketplace application, which should be live in a week or two. We wanted to solve this one core problem extremely well.
Share