Crisp 2.0

All-in-one solution to communicate with your customers

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#3 Product of the DayMarch 21, 2017

Reviews

 
  • Masoud ArdestaniFounder of @hicezan | past @rydite
    Pros: 

    Solid features, Great Pricing, Really well built!

    Cons: 

    Nothing yet really

    I honestly think every SMB, Startup should be on this. It's a steal :)

    Masoud Ardestani has used this product for one year.

Discussion

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Nicolas Princen@nicoprincen · Founder & CEO, Glose
This is very encouraging. It's time to build real competition to Intercom, whose pricing is ridiculous and customer service abyssmal. Not to mention the clunky messaging. I am really looking forward to using this.
Baptiste JaminMaker@baptistejamin · CEO, Crisp.im
@nicoprincen Hi Nicolas! We trust that good competition is what drives a market. At Crisp, our values are : fair pricing, minimalism, and good customer support. As CEO, I like chatting with customers as well. It's important to use your own software to understand users!
Niv DrorHiring@nivo0o0 · Words @ProductHunt & @AngelList
@nicoprincen I haven't heard a bad word about Intercom until this 🙄
Justin Mitchell@itsthisjustin · Designing Products at Sofriendly.com
@nivo0o0 eh the pricing bit is at least true. It's crazy pricey, especially for early stage companies
Matt Hodges@mattnhodges · Marketing at @Intercom
@nicoprincen sorry to hear you've had a bad experience. It upsets us to hear that :( Pricing is something we are actively addressing at the moment. We hope to have an update for you later this year. We want Intercom to be affordable for businesses of all shapes and sizes–unfortunately, that's really tricky so we're taking our time to make sure we get it right.
Nicolas Princen@nicoprincen · Founder & CEO, Glose
I appreciate your reaching out. All the CEOs I know are happy with the idea of Intercom more than with the product itself. After a few weeks it's shortcomings are pretty clear, and the very inflexible pricing leads to very unpleasant surprises when you grow. It's pretty obvious that the company abuses its deep integration to its clients BI to maintain very high prices. It will take competition to bring prices down quite dramatically, as Intercom has not been taking this issue seriously on its own. I am generally a champion of innovative companies and I never find myself criticizing other companies, but this one I feel is really pushing it. Happy to see very high quality products like Crisp or Batch pop up and bring something new.
Baptiste JaminMaker@baptistejamin · CEO, Crisp.im
Thank you Tristan! Over the last six month, Crisp Team worked on a revolutionary new version. We trust in a world where Business is closer and personal with customers. As communicating with users requires some time, we made Crisp 2.0 as a simple, and pleasant solution to communicate with customers everyday. From communication, user management, to analytics, many features are built-in to keep all your customers in one place. We hope that you'll like it and our team is here if you have questions :D
Baptiste, CEO at Crisp
Nicolas Bustamante@nico_bst · CEO Doctrine.fr - google for lawyers
Crisp is really an amazing product !
Baptiste JaminMaker@baptistejamin · CEO, Crisp.im
@nico_bst Thank you Nicolas :)
Valerian SaliouMaker@valeriansaliou · Co-founder CTO, Crisp IM, Inc.
@nico_bst Thanks. ☺️
Csaba Kissi@csaba_kissi · Developer & maker of Hunter Analysis
I like the messenger integration feature
Alexandre Mouriec@mrcalexandre · CS @ IUT Lannion | Stuffi | Argos VR
Congratulations on the launch @quentin_dq @valeriansaliou and @baptistejamin 👏 It's awesome to finally see the new version :) We are using Crisp at Argos VR Systems and we love using it. I am looking forward to use Crisp 2.0. What was the hardest feature to implement in the new version ?
Baptiste JaminMaker@baptistejamin · CEO, Crisp.im
@mrcalexandre @quentin_dq @valeriansaliou Thank you Alexandre! This new version has been release for month in private beta. The biggest challenge was to ensure compatibility for existing users and beta users. @valeriansaliou did a great job on it. On my side, I think that my biggest challenge was MagicBrowse, our new feature to see your users' screen :)
Alexandre Mouriec@mrcalexandre · CS @ IUT Lannion | Stuffi | Argos VR
@baptistejamin @quentin_dq @valeriansaliou Thank you for your answer :) I understand, the MagicBrowse feature looks very useful to see where people have problems.