Cloud Humans

Cloud Humans

A GPT-4 bot designed for customer support

949 followers

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Say hello to ClaudIA: an AI bot designed to dramatically reduce your customer service load. No tech setup needed – she learns from FAQs, interactions and is already integrated with all major helpdesks.
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ClaudIA gallery image
ClaudIA gallery image
ClaudIA gallery image
ClaudIA gallery image
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Launch tags:Customer Success•Artificial Intelligence•Bots
Launch Team
Auth0
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Start building with Auth0 for AI Agents, now generally available.
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What do you think? …

Ian Kraskoff
Cloud Humans
Maker
📌
Hi Product Hunt 🤖 This isn't just another GPT + something post. It's our dream starting to become reality. We always believed AI one day would answer the majority of customer support tickets with human-like quality. Since the state of tech wasn't there yet, we spent the last 3 years (and 2 sweaty pivots) with a solution of human-in-the-loop agents (gig economy) assisted by AI. While blending humans and machines to solve tickets, we've learned what the next-gen bots require. Sounding human is only the beginning. If human support agents learn from human feedback, categorize, summarize, and internally route issues to truly solve problems, so do the AI ones. With GPT's momentum and LLM's maturity, ClaudIA emerged with these superpowers. As we witnessed this lifelike AI handling 70-85% of the same customer queries previously managed by humans, we embraced the change. Our clients' employees are becoming more efficient than ever. They now concentrate on complex issues and dedicate more time to strategic tasks. —----------------- While this is just the start, I'm thrilled to introduce ClaudIA to the world: 🧑‍🏫 Seamlessly learns from FAQs, knowledge bases & past interactions of your top agents 📈 Offers expert-level responses powered by GPT-4 and proprietary data 🤵 Allows customizable style and tone of voice ⚙️Integrates with major Helpdesks (Zendesk, Frontapp, Intercom, Kustomer, etc.) I invite everyone to enjoy a free demo by uploading a document with your company/product content. Access here: en.cloudhumans.com/claudia-demo. If you'd like to see her improving even further and go live within your website or app, just hit us up 😁
José Marcolino
Transitioning from a CX that puts out fires to a strategic CX that adds value for customers! Congratulations!! Welcome ClaudIA
Ian Kraskoff
Cloud Humans
Maker
@jose_marcolino such an honor to have you commenting here! Cheers to a world with less fires and more strategic work!
Marcelo Magalhães Sampaio
@iankraskoff Fantastic team building an amazing product. Congrats!
Ian Kraskoff
Cloud Humans
Maker
@msampaiom We're so grateful to have you close!!!
Gabe Moronta
Visla
@iankraskoff very cool launch
Josh Barkin
Roundups
Why is IA capitalized in the name? Just curious.
Ian Kraskoff
Cloud Humans
Maker
@joshbarkin loved the question! Besides being 100% international, ClaudIA was born in Brazil (where me and my co-founders come from). The term AI in Brazil is written like: "Inteligência Artificial". So: we use the term "IA" there. Would love to hear your honest feedback and if the capitalized letters feels weird in anyway!
Anson Kao
@joshbarkin @iankraskoff agree that capitalizing it makes it weird. Takes an extra couple seconds to parse the name, and requires an English native speaker to guess that it is AI backwards. Is suggest maybe just save it for storytelling? Or find a more subtle way of hinting it with colour in the logo perhaps? Love the pivot story though. 💪💪💪 congrats on the launch!!!
Phillip Pak
HiredPerfectly
@joshbarkin @iankraskoff Yes, it was weird to me at first too haha I thought it was AI backwards, but your explanation makes sense! Neat! Congrats on launch!
Caio Freitas Ferreira
I've used cloud humans at my time in Mercado Libre, so im biased on everything they shipp! definately gonna give ClaudIA a try!
Bruno Cecatto
Cloud Humans
Maker
@goodflowoflife we were so lucky to have you back then - you made my day with your message now!
Ilya Melnikov
Congratulations on the launch.🚀💼📈 A very useful feature, tell me how easy it is to connect it to a helpdesk like a zendesk?
Ian Kraskoff
Cloud Humans
Maker
@millman we only need you to give us an admin seat. Since we are already integrated, magic just happens after that 🪄 it's automagic 🥁
Ilya Melnikov
@iankraskoff sounds good🔥🔥🔥
Dora
Very usefull app that can help to facilitate interaction with customers and solve emerging issues faster
Bruno Cecatto
Cloud Humans
Maker
@darya98 That's accurate, Dora! thanks for the feedback and love
Renan Corrêa
Senta lá claudIA
Ian Kraskoff
Cloud Humans
Maker
@renan_correa1 best comment EVER. O melhor do Brasil é o brasileiro.
Hina Shehzad
Can you elaborate on the integration process of ClaudIA with different Helpdesk platforms, such as Zendesk, Frontapp, Intercom, and Kustomer? How does the AI's seamless learning from past interactions align with these integrations, ensuring accurate and consistent responses across different systems?
Bruno Cecatto
Cloud Humans
Maker
@hina_shehzad Thank you so much for inquiring! The integration process is as straightforward as adding a single license, similar to inviting someone to collaborate as an agent in your helpdesk. While the specifics may vary between helpdesks, in most cases, there's a protocol associated with this license that ensures the user can send messages through the API. The AI learns from past interactions by uploading your interaction data (in CSV format) onto our platform, in conjunction with your existing FAQ. Our model can then identify key questions and underlying processes from your support tickets. This empowers you to either approve, reject, or modify the content suggestions it offers. Kindly share your thoughts, and if you're interested, we'd be more than happy to provide you with a quick demonstration :)
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