BlueTickets
Finally an easy and affordable tool for support tickets
28 followers
Finally an easy and affordable tool for support tickets
28 followers
Discover BlueTickets, an easy-to-setup affordable support tickets helpdesk with email integration, simple APIs, manual ticket creation, and affordable pricing for small teams. Centralize support from emails, web, and more. [MORE FEATURES TO COME]!
We built multiple softwares for my clients, in healthcare, IoT, SaaS products. For all of them we ended up to the last "fine tuning" that required adding a support request form, from web and mobile apps. We created a form that simply sends an email to the support@clientdomain.com, and we thought it was enough. They wanted instead a bit more, so we started looking for the famous and well-known helpdesk tools. All our clients rejected them for these reasons:
1) Complicated to setup
2) Complicated to use
3) Too costly even for simple rare usage
4) Missing some simple but useful function (e.g. sending multiple notification email to listening accounts)
we offered to train our clients on how to use them, but they systematically refused.
That's when we decided to build our own ticketing system. We started with one client, and having seen him happy, we slowly scaled it to more, and finally we decided to make it public.
This story brought to what you see today at www.bluetickets.app.