Most support tools treat AI as an add-on. TicketON is built around it: Teyra, the in-house AI agent, answers customers from your knowledge base, checks Shopify orders, applies discounts and hands off to a human when needed — with a full audit trail. One inbox for website live chat, Telegram, email and Shopify. Operators get an AI copilot, canned replies, triggers with A/B tests, CSAT and revenue analytics. Starts free — no card, no code. iOS app included.

Hey Product Hunt! 👋 I'm Daniel, solo founder of TicketON. I built it after watching small stores juggle three tools: a live chat widget, a Telegram account for customers who prefer messengers, and email — with history scattered everywhere and half the questions being "where is my order?" TicketON puts all of that in one inbox. The interesting part is Teyra, the built-in AI agent: it doesn't just chat — it answers from your knowledge base and store catalog, checks order status, applies discounts or cancels an order (autonomously or with operator confirmation, your choice per action), and hands off to a human with a summary when it's out of its depth. Everything it does lands in an action log. Also in the box: an operator copilot (drafts, rewrites, translations), proactive triggers with A/B tests, CSAT, revenue analytics, and an iOS app. Works standalone or as a Shopify app. It's early days — so I'll be here all day answering questions, and if you install it, I'll personally help you set everything up, including training the AI on your site. Would love your honest feedback — especially on what's missing. 🙏

The handoff to a human with a full audit trail is exactly what I was missing from other tools. Liked that Teyra actually pulls order info from Shopify instead of just guessing.

TicketON

AI support agent for web chat, Telegram, email & Shopify

AI support agent for web chat, Telegram, email & Shopify