ChurnLock
AI agent that saves your canceling customers.
6 followers
AI agent that saves your canceling customers.
6 followers
Stop churn instantly with AI. ChurnLock acts as your automated customer success manager, negotiating with unhappy customers in real-time.
Does it actually have authority to offer discounts or credits on its own, or does it just flag the case for a human to handle the negotiation?
@egemenmaz6 ChurnLock doesn't just flag cases for humans—that defeats the purpose of real-time interception. The client has full authority to define what the AI is allowed to offer in the Settings page (e.g., "Offer a 20% discount for 3 months" or "Offer a free 1-on-1 onboarding session"). The AI negotiates directly within those exact boundaries.
Currently, the AI executes the conversation, and the client applies the approved discount. We are currently building direct webhook integrations so the AI can auto-apply these credits/discounts directly through the client's billing system. We are building this to be gateway-agnostic—meaning it will support major platforms like Stripe, Paddle, and Lemon Squeezy, so it works regardless of where the company processes their payments.
How does the AI handle edge cases where the customer is asking for something way outside normal policy, like a full refund past the window?
@arife364310 The AI is strictly instructed to adhere to the client's retention strategy. If a customer asks for something way outside policy (like a full refund past the window), the AI is programmed to politely enforce the boundary, de-escalate the frustration, and pivot back to the approved solutions.
If the customer absolutely refuses the standard offers and insists on the impossible, the AI concludes the conversation gracefully, marks the negotiation status as 'Pending' (or 'Lost') in the dashboard, and flags it for a human CSM to step in.
The goal is to let AI handle the 80% of standard, saveable churns instantly, while leaving the complex 20% to the human team. Let me know if you'd like to see how the custom strategy settings work!