Launching today
Heyy AI
Automate Support and Sales Messaging with AI Employees
158 followers
Automate Support and Sales Messaging with AI Employees
158 followers
Heyy gives you an AI Employee that automates support and sales conversations end-to-end across all your channels. Setup is three steps: create your AI Employee, train it on your business, go live on any channel.
I have spent a long time watching businesses pay for tools that were not built for the problem they actually have.
Legacy customer messaging platforms were built in a different era. They were built for email ticketing, for help desks, for a world where "omnichannel" meant something different from what it means today.
Then AI arrived.
And instead of rebuilding, most of these legacy platforms bolted an AI layer on top of infrastructure that was never designed for it.
The result? You pay for AI separately. You pay for automation separately. You, somehow , pay for parts of something you were supposed to get as a whole, individually. And you do different integrations to get them talking to each other. And after all of that, people still call it an AI agent because the marketing says so, but under the hood it is still routing tickets the same way it did in 2014.
That is the problem we decided to fix with Heyy AI.
We built this as one system. The AI, the omnichannel inbox, the CRM, the automation flows - all of it designed together, from the ground up, for how customer messaging actually works today.
Your customers are on WhatsApp. They are in your Instagram DMs. They hit your website chat at midnight. They do not know or care which channel they used last time - they just want an answer. Heyy AI handles that. One inbox. Full conversation history across every channel. An AI Employee that picks up the thread wherever it was left, every single time.
We also made a decision about pricing that I am proud of.
The businesses that need this most are not enterprises with large support budgets. They are founders managing DMs between client calls. Growing teams trying to scale without hiring ten support agents. Businesses that are losing customers right now, not because their product is wrong, but because they cannot respond fast enough.
Heyy AI starts at $49. Everything included. No per-seat surprises. No channel fees stacked on top of each other.
We built this because the status quo is broken and small businesses deserve better tools than what legacy systems offer at prices that were never built for them.
If you have questions about how we built it, how it works, or whether it fits your setup - drop them below. I will answer every single one.
— Tal Badani, Founder, Heyy AI
The UI looks 🔥 Can you mix simple automation and manual human replies with the AI, or is it an 'all-or-nothing' AI setup?
@vladi_rachlin You've got full control! You can mix and match AI with manual automations or just jump in yourself if a human touch is needed. Our flow editor makes it pretty easy to set up that hand-off.
@vladi_rachlin Yes. You can mix things up as you wish !
Does the knowledge base support both structured and unstructured data? And can I set up guardrails as to what info it may share with customers or leads?
Specifically I’m looking to enable the agent with as much information as possible to make it autonomous. While at the same time providing clear guardrails to assure it won’t spit out confidential information to the wrong people.
Thanks!
@marcus_nielsen Hey Marcus, absolutely! You can definitely do that.
Our platform handles both structured and unstructured data, so you can feed it anything from spreadsheets to raw documents.
The best part is how we handle the guardrails. You can actually set up multiple AI employees, each with their own specific roles and knowledge bases. This lets you build in very strict guardrails for each individual agent, so you can control exactly what info they have access to. From there, you just assign the right agent to the right client or lead. It gives them the autonomy to be helpful without any risk of them "hallucinating" or leaking confidential details to the wrong person.
Let me know if you want to dive deeper into how the setup works!
I saw that the AI employees basically handle a majority of customer enquiries. Can I train them to analyze a customer’s screenshot of a bug or a receipt to process a support ticket automatically?
@tochi_ify Yes you can do that! You can specify the flow in the AI Employee instructions and also add actions for the AI to handle ticket opening and managing. The AI can also read from images, videos, docs and also listen to audio messages and attach them to the ticket if needed.
Love the “no code” approach here, definitely beats messing around with complex APIs. Is there a way to jump in and take over the chat manually if needed?
@alex_ravy Definitely! You can escalate from an AI employee to a human agent whenever you want, just tell the AI employee when to handover and that's it!
looks cool! curious - how does it handle handoff to a human agent when a conversation gets too complex or the customer explicitly asks for one?
@natalia_zak Great question, Natalia!
We handle this through what we call "exit points." You can define specific triggers where the AI automatically pauses and hands over to a real agent.
A few examples:
The customer explicitly asking for a human.
Mentioning a sensitive topic, like "cancelling a subscription."
It ensures the tricky stuff always gets the human touch it needs!
Looks really interesting! Can the AI trigger actions like booking meetings?
@yaaraavrahami Yes. The AI employee can book meetings and take several more actions, both internally defined ones and those you push over an API!