Why do websites still make you type into a chatbox to get help in 2026?

You land on a site, you have a simple question, and instead of getting an answer you get a tiny box that wants you to type it out. Sometimes it asks for your email first. Sometimes it connects you to a bot that doesn't understand you anyway.

We have voice assistants on our phones, in our cars, in our homes. But websites still treat getting help like filing a support ticket.

I got frustrated enough to build something. Yeti scans your site, learns your content, and gives visitors a mic button. They talk. It answers out loud. Short and clear.

No typing. No forms. Just talk.

Curious if anyone else finds this as annoying as I do, or if I'm just weird.