Resellers and MSPs: what's the hardest part of selling phone systems under your own brand?

Hi everyone,

We're the team behind WPPBX, a white-label phone system that resellers and MSPs sell under their own brand. We're on Product Hunt on Wednesday 11 November, and before then we'd love to learn from people who sell or support business phone systems.

A few questions, answer any you like:

1. What's the hardest part of reselling phone systems today: pricing, setup, support, or something else?

2. Which feature do your customers ask for most?

3. What would make you switch the platform you resell?

Every answer helps us decide what to build next. Thank you!