WIT launch reflection. How has user feedback changed your product?

One thing we didn’t really have doubts about when launching WIT was the main use case.

Then the Product Hunt community came to check the product out and some of the feedback made us look at that use case from a different angle.

WIT was built to help people check how their message might be understood or misunderstood, across different varieties of English. Before they send it.

But we also saw quite a lot of interest in the other direction: evaluating messages people receive. Or checking the message before they react to it.

And actually - if we think of WIT as a language risk audit, maybe it makes sense for that question to work both ways. Not only ‘How might my message come across?’ but also ‘Could I be interpreting their message differently from how it was intended?’

That was probably my biggest takeaway from launching something quite early.

People weren’t just telling us whether they liked it. They were kind enough to help us look at the product from a different angle and re-think some of our own assumptions about what the most useful interaction might be.

A special shoutout to @kaavya_prasad whose advice around launching and listening carefully to feedback was incredibly useful throughout.

How did early user feedback change your product?