Usersnap
Guide your product journey with insights that matter
Start new thread

Usersnap - Get actionable customer feedback to grow

by•
Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes 🚀

Add a comment

Replies

Best
Really like this!
Maker
Thanks ! We hope collecting customer feedback helps you with building your product 💙
This looks really comprehensive! really like this feedback tool.
Maker
So nice to hear you say that ! We've listened to a lot of customer feedback to get to where we are today 🙌
Maker
The idea was to gather all the feedback options from along the product development lifecycle for SaaS products and digital products in general into one feedback hub and get insights and learnings from there. Thanks for your feedback #MakeFeedbackMatter
So important to get Customers feedback and yet so hard to actually collect it. This is awesome. Congrats!
Maker
You're right , and that's why we've experimented and came up with various ways to collect feedback - doesn't have to be as difficult now, with Usersnap you can just select a template and get started 😉
Maker
yes, totally true. But first you have to ask and then, feedback will follow. "Sync with Salesforce within Zoom" made me curious. It's possible to share the customer feedback with Salesforce collected by Usersnap - just to mention it ;)
this looks like a great solution for customer feedback, congrats on the launch! 🎉
Maker
Thanks ! We're a customer feedback solution built based on customer feedback 😉 And we think it's worked out pretty well indeed 🎉
Maker
thanks for your support and I had to look up what Smoothie is ... cool initiative.
:)
Maker
yep getting customer feedback should put a smile to your face 😃
Maker
hehe gratias ad feedback
Maker
there's no Latin word for feedback yet
Can you tell me the difference between Customer Reviews and Customer Feedback. I was wondering ....if this software is so good at extracting normally hard to get feedback, could it be used to extract more customer reviews? Or possibly could the data collected be used to create in depth customer reviews? which is usually very hard to get
Maker
I think one of the more obvious ways to separate the two is customer reviews are public and written for other customers to see, while customer feedback is written for the team of makers and can be both public or private. What's important here is customer reviews is a form of customer feedback. And that's why makers should respond to them 😉 Re: can one use customer feedback to get more reviews? What a great idea! 💡 When you get a positive customer feedback it is definitely the perfect opportunity to ask the customer to write a public review for you. And they will probably be more likely to say yes! With Usersnap you can set up a connection project, basically having a follow up form to ask the customers that completed the previous form to give you a review!
Maker
Thanks Ashley for your explanation
I think its an excellent product, and clearly that's the view of everyone else. It's a stunning array of glowing reviews of Usersnap and you, the developers of it must be especially pleased to have received such amazing feedback on a platform like this! Congratulations!
Maker
Thanks for your words 👍
Maker
Hi Paul, thanks a lot. Our today's launch is also a celebration of the achievements of Usersnap and the great team so far (and in the future). Thanks for mentioning
We've been a happy usersnap customer for ages. The widget is super simple, allows us to gather feedback quickly and send it to the right people with the right meta and info 10/10 will recommend
Maker
Thanks for your recommendation!
The interactive tools that are overlayed on the screen for adding feedback are super intuitive and very useful.
First
Previous
•••
456