@ayberkbozkus you can use it for different cases -- answering FAQ, cart abandonment, lead generation, questions related to the delivery/status of the order.
The way it works is simple: You can start a chat in real-time (as you), and then fire the bot when there is a repetitive question that your bot can take over.
Does it clarify it better? ;-) Let me know!
Howdy Product Hunters! 👋
Are you a team human or team robot?
It's Przemek here, from Tidio Chatbot - a free, no-coding chatbot builder.🤖
We're thrilled to announce a new exciting feature that helps online store owners to supercharge their customer service ➡️ Bots In Conversations!
“Chatbots instead of human agents? Meh!” - we’ve all heard that before.
But—
Imagine if you could bring chatbots and humans together to provide both— a real human interaction plus smart chatbots to step in and take over the repetitive tasks when needed. Sounds useful?
Well, that’s exactly why Bots in Conversations came into life. And… it seems like Team Human & Chatbots makes up for a pretty good combo (challenge us!)🚀 🚀
Here’s what comes with it:
✅Saved time
You can automate the most repetitive questions and requests.
✅ Higher efficiency
Your support agents can handle a few customers at once and resolve their issues faster.
✅ Better customer experience
With a human-chatbots combo, you can take care of your customers’ needs without compromising your service quality.
PS. To use promo code go to https://bit.ly/2QSrE68
What do you think? We are eager to hear your feedback. Thanks!
@eugenehp Glad to hear that! Do you have an experience with chatbots? I'm asking, because Bots In Conversation approach raised on chatbot sceptics' feedback and I'm wondering how it address all these pain points :)
@przemyslaw_szustak Oh yes, countless integrations with dialogflow and other custom AI/ML models and voice/IVR things.
Love your conversation builder. It would be great to add some predefined templates (Sales, Support, BizDev).
@eugenehp Id' love to learn more about predefined templates that you'd like to use. Can you drop me en email at p.szustak@tidio.net? We can discuss it :)
Hi Product Hunters!
Supporting your customers can be easier and quicker!
Try automating your repetetive responses in Tidio and still control the conversations!
We're waiting for your feedback!
Looks interesting...what will happen if the customer says "I want my money back". Will your chatbot connect it with a refund and give him the right answer?
@iwona_gontarska There are 2 options:
1. (AI chatbot) You can set up NLP chatbot that will detect the phrase "I want my money back" and will proceed with the right text flow;
2. (Bots In Conversations) You as an operator will see this customer's message and you will trigger the right chatbot.
So yes, the chatbot will give the right answer but you as our users decide which kind of bot starts.
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