What’s the most painful ServiceNow true-up or audit surprise you’ve ever survived?

We’ve all heard the horror stories about enterprise software license audits, but ServiceNow fulfiller licenses are uniquely tricky. Because they scale based on actual activity, custom tables, and inherited roles rather than just static headcount, silent license drift can creep in for years without anyone noticing—until you hit a contract renewal and face a massive, unexpected true-up bill.

As we get ready for the SubIQ launch, I’m curious how other IT and software asset management teams are tackling this.

How do you currently audit your ServiceNow instances for license creep? Have you ever been caught off guard during a vendor renewal? Let’s talk about the best strategies to catch license drift before it hits your budget.