Hey, I’m Ben and I am building Sponder 👋

Hey everyone, just wanted to do an into into what we're building at Sponder...

We’re building an AI customer support tool that handles repetitive emails, giving support teams more time to focus on the conversations that actually need a human.

We’re big believers in AI and automation, but we also think human control matters.

Personally, whenever I hit an AI chatbot and it can’t answer my question, I just want to speak to a human. Too many tools make that unnecessarily difficult. We want Sponder to do the opposite. If it doesn’t know the answer, it passes the conversation to your team.

You can start in Pilot Mode, reviewing replies before they go out, and only switch to Autopilot when you’re confident Sponder is answering correctly. You can also control reply timing, so responses feel more natural rather than arriving instantly every time.

The goal isn't to replace support teams. It's to take the repetitive work off their hands without losing the human side of customer service.

We're still early, so I'm looking forward to getting Sponder in front of people, learning what works and hearing honest feedback.