Solvia is a production-ready, open-source multi-tenant AI customer support platform that we built at FREMN. How it works: Add one script tag to your website. Solvia answers customer questions straight from your knowledge base not hallucinating from the internet. When it can't help or a customer explicitly asks for a human, it escalates with an explicit decision, not a defeated "I don't know." Your support team picks up the handoff in a real-time dashboard, chat history included.